Service Engineer - Childress, TX

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer

Location(s): Childress, TX

Role Overview:
Seeking experienced On-Site Service Engineers to support enterprise data center and Dell server environments, including AI infrastructure platforms. This is a hands-on field/data center support role focused on hardware troubleshooting, maintenance, deployments, and uptime support.

Key Responsibilities:

• Provide on-site support for Dell servers and enterprise data center hardware.
• Perform server builds, swaps, deployments, and component replacements.
• Troubleshoot hardware, firmware, and OS-related issues.
• Replace CPUs, memory, power supplies, GPUs, and full servers.
• Execute preventive and reactive maintenance tasks.
• Follow support Plans of Action (POA).
• Maintain detailed real-time documentation.
• Support on-call rotations and flexible schedules.
• Coordinate with internal teams and customers during incidents.

Required Skills:

• 3-5+ years of server, field service, or data center support experience.
• Strong hands-on server hardware experience.
• Experience with:
  • CPU replacement.
  • Memory replacement.
  • Power supply replacement.
  • GPU replacement.
  • Server swaps/deployments.
  • Rack and stack activities.
• Linux familiarity.
• Strong troubleshooting skills.
• Customer-facing communication skills.
• Ability to work independently.
• Ability to lift up to 50 lbs.

Preferred:

• Dell certifications.
• Experience with water-cooled servers.
• Experience building PCs.
• AI infrastructure exposure.

Education:

• Associate or Bachelor's degree in IT or related field preferred.
• Equivalent experience accepted.

Schedule:

• Monday-Friday, 8:00 AM - 5:00 PM
• On-call support required
• Occasional shift flexibility required

Citizenship Requirement:

• U.S. Citizenship required

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.