Enterprise Account Manager - Clinical Outcome Assessments

John Wiley & Sons Inc.
United States, New Jersey, Hoboken
111 River Street (Show on map)
May 21, 2026
Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large. About the Role: We are looking for an Enterprise Account Manager to develop and manage strategic relationships with top-20 pharmaceutical companies for Wiley's Clinical Outcome Assessment (COA) Solutions business. The role leads enterprise-level commercial engagement with senior procurement, clinical development, and COA strategy stakeholders, structuring multi-year agreements that support customer trial portfolios at scale. The role works closely with the Senior Manager, COA Solutions on co-sell coordination with our strategic delivery partner and reports into the COA Commercial team within Wiley's AI and Data Analytics organization. Job Responsibilities Develop and manage senior-level relationships within top-20 pharmaceutical accounts, including procurement, clinical development, and COA strategy stakeholders. Build account plans grounded in customer trial portfolios, instrument usage, and clinical priorities. Lead complex commercial engagements end to end, from qualification and proposal development through negotiation and close. Coordinate with our strategic delivery partner on enterprise accounts where joint engagement is appropriate, managing the Wiley commercial position. Provide pipeline reporting and forecasting through Salesforce, including market intelligence on competitive activity and customer trends. Represent Wiley at senior levels within pharmaceutical procurement and clinical development organizations and at industry conferences. Required Qualifications Bachelor's degree or equivalent professional experience. 5+ years in enterprise sales or strategic account management within the pharmaceutical, life sciences, or clinical research industry. Demonstrable track record of closing significant multi-year agreements with large pharmaceutical companies. Experience navigating complex multi-stakeholder procurement processes. Consultative selling capability: able to diagnose customer needs across clinical trial portfolios and structure commercial solutions. Strong negotiation skills at senior levels. Proficient with Salesforce or equivalent CRM and able to build compelling commercial proposals and business cases. Preferred Qualifications MBA or postgraduate degree in life sciences or business. Direct experience in COA, electronic COA (eCOA), clinical trial services, or intellectual property licensing to pharmaceutical companies. Existing relationships within top-20 pharmaceutical procurement or clinical development. Knowledge of the eCOA market landscape and competitive dynamics in clinical trial services. Additional European or Asian languages an advantage for global pharmaceutical accounts. We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 108,300 USD to 159,767 USD #LI-KW1