CLERK 3 -05262026-77980

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF MENTAL HEALTH & SUBSTANCE ABUSE SERVICES, HARDEMAN COUNTY

This position is located at Western Mental Health Institute.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

This is an on-site position.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of increasingly responsible full-time clerical work.

Substitution of Experience for Education: Qualifying full-time clerical experience may be substituted for the required education on a year-for-year basis.

Necessary Special Qualifications: None.

Overview

Under general supervision, is responsible for general clerical work of considerable difficulty; and performs related work as required. This is the highest class in the Clerk sub-series. An employee in this class is responsible for advanced general clerical work and minor supervisory work. Work problems which involve critical deviations from standard policies and procedures are reviewed with a supervisor. This class differs from Clerk 2 in that an incumbent of the latter performs general clerical work of average difficulty. This class differs from Office Supervisor 1 in that an incumbent of the latter has greater supervisory responsibilities.

Responsibilities

1. Conducts office functions including but not limited to taking messages, answering telephones, inputting time sheets, filing, review and distribute mail, maintaining contracts, creating documents or forms, ordering supplies, and other related functions.
2. Maintains, compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data for accuracy and completeness.
3. Documents and records accurate information by entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic format.
4. Explains departmental policies and procedures, interprets rules and regulations to internal and external customers to ensure consistency of information.
5. Breaks down information or data received or obtained from verbal, written, or electronic communication into separate parts to evaluate results to choose the best solution and to solve problems.
6. Communicates with the public, government, and other external sources to represent the organization and provide excellent customer service. This information can be exchanged in person, in writing, by telephone or e-mail.
7. Provides support by scheduling appointments, meetings, events, programs, activities, and travel arrangements for the unit or division.
8. Develops specific goals by planning, prioritizing, and organizing work to meet performance standards in a timely manner.

Competencies (KSA's)

Competencies:

1. Manages Ambiguity
2. Communicates Effectively
3. Customer Focus
4. Plans and Aligns
5. Interpersonal Savvy

Knowledges:

1. Administration and Management
2. Clerical
3. Customer and Personal Service

Skills:

1. Active Learning and Listening
2. Complex Problem Solving
3. Critical Thinking
4. Judgment and Decision Making
5. Time Management

Abilities:

1. Auditory Attention
2. Deductive Reasoning
3. Inductive Reasoning
4. Problem Sensitivity
5. Written Comprehension

Tools & Equipment

1. Calculator
2. Computer
3. Printer/Scanner
4. Telephone
5. Copier/Fax Machine

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.