IT Service Desk Coordinator

Who We Are?

Vinci Construction USA is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast. Vinci Construction USA is part of Vinci Construction (France) which operates in 15 countries worldwide and represents $10.4B in revenue.

The Position

Vinci Construction USA is seeking a Service Desk Coordinator position on the Technology Team in Orlando, FL. The Service Desk Coordinator will be responsible for triaging and managing support tickets (Tier 1-2), providing routine issue support, delivering excellent customer service, communicating professionally with users and vendors, and escalating issues as needed. Required qualifications include a bachelor's degree or equivalent experience and at least one year of technical experience with hardware/software.

Key Duties

• Create, review and triage support Tier (1-2) tickets on a timely basis. This includes logging all incoming requests and categorizing them appropriately.
• Provide support for routine issues such as password resets, account unlocks, and other common problems that have been previously identified and documented.
• Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly.
• Communicate with users, vendors, and IT in a professional manner
• Identify issues requiring escalated support and route to the appropriate team or leadership.
• Otehr duties as assigned.

Education, Experience and Skills.

• 1 + years of technical experience working with hardware/software
• Bachelor's degree or Equivalent Experience
• Ability to utilize an ITSM system for change and incident management
• Strong interpersonal, organizational and customer service skills

Qualification Requirements

• To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands. The following physical demands are representative of those that must be met by a Service Desk Coordinator, to successfully perform the essential functions of this job.
  • Frequent ability to sit for prolonged periods of time;
  • Travel to locations to assist users or deploy systems as needed;
  • Frequent ability to talk and hear, both in person and by telephone;
  • Frequent ability to operate standard office equipment, using hand and arm dexterity;
  • Frequent ability to navigate through office environment, including periodic use of stairs and/or elevator, as needed;
  • Infrequent ability to lift general office documents and materials, up to 10 pounds;
  • Frequent vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.

• Work Environment. The work environment characteristics described below are representative of those that a Service Desk Coordinator encounters while performing the essential functions of this job.
  • Work generally is performed in an office environment, although periodic visits to construction sites and manufacturing facilities may be required.
  • Noise level in the typical office work environment is quiet.

Company Benefits

• Company Paid Basic Life Insurance
• Company Paid Long Term Disability Policy
• Company Paid Vacation & Holiday Pay
• Company Paid Parental Leave
• Company Paid Maternity Leave
• Company Paid Employee/Family Assistance Program (EAP)
• Voluntary Medical & Vision Insurance
• Voluntary Dental Insurance
• Voluntary Short Term Disability
• Voluntary Supplemental Term Life
• Voluntary Accident, Legal, Hospital, Critical Illness Policies
• 401(k) Plan w/Employer Match
• Annual Company Stock Purchase Opportunities
• Discount Partnerships: Verizon, Ford, Perkspot
• Health and Wellness Benefits, including Monthly Gym/Fitness Incentives

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We promote a Drug-Free Workplace.