New

Laboratory Quality Services Coordinator

Monument Health
flexible benefit account, paid time off, tuition assistance
United States, South Dakota, Rapid City
677 Cathedral Drive (Show on map)
May 26, 2026
Current Employees: If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career"icon on your homepage. Primary Location Rapid City, SD USA Department RCH Laboratory Scheduled Weekly Hours 40 Starting Pay Rate Range $65,769.60 - $82,222.40 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary Leads and facilitates the Laboratory's Quality Management Plan by identifying opportunities to drive operational excellence through monitoring and measuring identified performance standards and metrics; facilitating the integration of continuous quality and process improvement methods in the laboratory and across organizational initiatives; supporting the improvement of all aspects of performance through analytics; and supporting the adoption of industry leading practices. Lead a variety of operational activities, with emphasis in the analytical support and process improvement in quality, safety, and inventory management. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: Supportive work culture Medical, Vision and Dental Coverage Retirement Plans, Health Savings Account, and Flexible Spending Account Instant pay is available for qualifying positions Paid Time Off Accrual Bank Opportunities for growth and advancement Tuition assistance/reimbursement Excellent pay differentials on qualifying positions Flexible scheduling Job Description* Essential Functions: Provides guidance and support to staff to ensure that the quality assurance plan, policies, processes, and procedures are established, current, and followed by all laboratory staff. Coordinates a program of auditing to find deviations, procedural drifts and non-conformance to policies and operating procedures. Successfully tracks and trends product/service nonconformance and its possible consequences. Works with supervisors/ section leads to develop improvement plans if required. Implement tools to ensure sustained improvement is occurring, audits those tools to ensure sustained improvement. Establish and maintain improvement plans as necessary. Participate in planning, development, implementation, and maintenance of departmental monitoring tools (i.e. dashboards, productivity). Prepares and reports all findings to the Laboratory leadership team and committees as required. Prepare reports and oversee departmental documentation in accordance with various regulatory agencies, including but not limited to AABB, CAP, SDDOH, TJC and CMS. Maintains procedures to ensure appropriate and immediate response to and resolution of all issues and concerns. Responsible for investigation and response to concerns brought forward (complaints, errors, accidents, or concerns) as appropriate. Monitor occurrence/incident reports and report findings to laboratory management. Oversee plans for improving processes and workflow to ensure patient safety and quality of services provided. Creates an environment in which people feel valued, respected, and energized to explore new methods of doing business, generating revenue, and taking calculated risks. Develops employees based on linkage to business requirements and ensures employees are competent to manage change. Demonstrates a clear understanding of core business structures, systems, practices, trends, and technologies within our current industry and of those in which we choose to compete in the future. Analyzes a variety of standard and customized reports to monitor the effectiveness of quality and performance improvement outcomes and initiatives including operational data to provide knowledge for quality and performance improvement teams. Will be responsible for researching and synthesizing current healthcare intelligence and trend data to identify opportunities for improvement and support the implementation of improvement strategies. All other duties as assigned. Additional Requirements Required: Education - Bachelors degree Experience - 3+ years of healthcare experience; 3+ managing projects Certification -Lean Six Sigma Yellow Belt within one year of hire Preferred: Education - Bachelors degree inBiological Sciences or Clinical Laboratory Sciences. Education - Masters degree in Healthcare Administration Experience - 3+ years of Healthcare Experience; 1+ years of Laboratory Experience; 1+ years of Management Experience; 1+ years Lean/Six Sigma. Certification -Medical Laboratory Scientist (MLS) Certification - American Society for Clinical Pathology (ASCP) and/or Certified Professional in Healthcare Quality (CPHQ)- American Society for Quality Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Job Category Diagnostics Job Family Laboratory Shift Requires the ability to work assigned schedules and hours as determined by the department Employee Type Regular 10 Monument Health Rapid City Hospital, Inc. Make a difference. Every day. MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.