Epic Cogito System Administrator - Intermediate

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS
Department: IS&T Core Infrastructure
FTE: 1.0
Shift(s): Days
Location: Remote

Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, and Wisconsin.

Purpose of this position: The Epic Cogito System Administrator (Intermediate) is responsible for the day-to-day administration, support, and optimization of Epic's reporting and analytics ecosystem, with a focus on Clarity, Caboodle, and SlicerDicer. This hybrid role combines technical system administration with user-facing support for analysts and operational leaders. The Cogito System Administrator works closely with IT, Reporting Analytics, and Clinical/Operational teams to ensure reliable data flows, secure access, and effective use of Epic's analytics tools.

RESPONSIBILITIES

• Perform installations, upgrades, patching, and database configurations for IRIS and Epic
• Monitor and troubleshoot any unusual system behavior and performance concerns
• Performs backup, restores, and refreshes of Epic Cogito stack
• Maintain system decision, setup, and configuration documentation
• Monitor job schedules, ETL processes, and system performance to ensure stable and timely data delivery
• Communicate Epic environmental activities (downtimes, upgrades, patches, refreshes) to all relevant parties
• Conduct communications with vendors and other outside resources to resolve complex infrastructure issues when needed
• Provide go-live and post go-live support
• Provide regular and/or off hour on call support as scheduled
• Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• 3 years' relevant Epic Cogito (Clarity, Caboodle, Slicer Dicer) Administrator experience
• Associates of Arts (AA) or Bachelor's degree
• Cogito Systems Administration Certification
  -OR-
• An approved equivalent combination of education and experience

Preferred Qualifications:

• Experience with reporting tools/platforms such as SSIS, PowerBI, Epic Cogito SQL, Tableau
• Knowledge of healthcare operations and terminology
• Demonstrate proficiency with Microsoft SQL Server and other relational databases. Hands on experience writing, tuning and troubleshooting T-SQL queries
• Understanding of data warehousing concepts, including warehouse design principles and various ETL models
• Experience in developing and maintaining ETL processes aligned with healthcare data standards

Knowledge/ Skills/ Abilities:

• Solid understanding of Cogito Systems and intermediate knowledge of client systems deployments
• Ability to work independently and provide timely status updates
• Analytical, critical thinking, problem solving, and conflict resolution skills
• Interpersonal, customer relationship, and teamwork skills
• Ability to adapt to changes/challenges in organization strategy, priorities, and direction
• Ability to explain or demonstrate technology in a manner suited to the audience (i.e., business, clinical, or technical team member)
• Ability to write and adapt complex shell scripts/tools
• Ability to work across teams to ensure IT system upgrades and deployments are conducted with minimal impact to the operation

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.