New

IS SUPPORT TECH

Universal Health Services
paid time off, 401(k)
United States, Ohio, Willoughby
35900 Euclid Avenue (Show on map)
Jun 03, 2026
Responsibilities Windsor Laurelwood is seeking an Information System Support Technician The Information Systems Support Technicain is responsible for providing first-level to intermediate technical support across multiple departments, ensuring the reliable operation of network infrastructure, computer systems, telephony, and security systems. This role supports both local and corporate IT initiatives, maintains system performance, and delivers responsive solutions to technical issues while aligning with organizational standards. Key Responsibilities Deliver responsive help desk support, troubleshooting hardware, software, network, phone, camera, and printer issues across multiple locations. Manage and resolve support tickets, prioritizing based on business impact. Install, configure, and maintain PCs, operating systems, and software, including imaging and upgrades. Administer user accounts in Active Directory (password resets, access, group membership). Support network infrastructure, including IP assignments, system standards, and issue resolution. Provide first-level support for Avaya phone systems, voicemail, IP cameras, and CCTV systems. Maintain hardware/software inventory and documentation; perform routine maintenance and upgrades. Troubleshoot printers/copiers, manage supplies, and coordinate vendor service. Support AS400/MS4 systems, including user management and print queue maintenance. Recommend and implement cost-effective technology solutions; assist with purchasing and upgrades. Serves as liaison to Corporate IT and support network/telecom projects. Participate in ongoing training and contribute to continuous system improvement. Provide off-hours support as needed. Windsor Laurelwood offers comprehensive benefits such as: Competitive Compensation Excellent Medical, Dental, Vision, and Prescription Drug Plan Generous Paid Time Off 401(K) with company match and discounted stock plan Career development opportunities within UHS and its Subsidiaries Education Assistance Challenging and rewarding work environment Windsor Laurelwood is a part of one of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. who has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in 2019. In 2020, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. Qualifications Education Associates degree in Information Systems or related field required. Bachelors egree in Information Systems or related fields preferred. Experience One or more years' experience in a Microsoft Windows environment with knowledge of Microsoft Office Suite. Demonstrated experience using Windows operating systems and Microsoft Word, Excel, Access, PowerPoint, Outlook, and Internet browsers (Chrome, Explorer, etc.). Knowledge of and ability to operate all hardware and software in use within the enterprise. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at:https://uhs.alertline.comor 1-800-852-3449