Account Supervisor

As an Account Supervisor, you will be responsible for monitoring and guiding the execution of all work that is delivered from the agency. You will provide excellent client service, applying the agency's best resources and effectively managing people across departments to ensure that programs are flawlessly executed on-time and on-budget.

In This Role, You Will:

• Build relationships with the appropriate client level
• Understand the internal and external process for execution
• Be intimately familiar with the client's brand, product, market conditions and competitors
• Manage the day-to-day work flow
• Review agency proposals and recommendations
• Ensure weekly status report is completed and kept current
• Recap client comments to internal partners through a Contact Report
• Develop project briefs and obtain necessary approvals, both internal and external
• Help draft, in partnership with Strategy, creative briefs, and communicate briefs to Creative, Production and Traffic
• Ensure all work is accurate, reflects client comments, meets brand requirements and is on strategy
• Ensure all work is delivered on time
• Review appropriate work in progress prior to client presentation
• Participate in weekly staff meeting
• Attend interdepartmental briefing
• Assist in hiring, managing, developing and promoting junior team members
• Manage client's budget within agency
• Work closely with upper management to identify and suggest solutions on how to improve interdepartmental and account team morale
• Support the Account Director's leadership
• Develop proactive business building ideas
• Keep abreast of current trends and the latest technological advances
• Keep manager appraised of work
• Know exactly where everything is at any given time!

What We Are Looking For:

• Digital/website management background
• Ability to develop and alter new processes as needed
• Experience in working with creative teams to translate brand guidelines into deliverables
• Strong interpersonal skills to foster optimal department and client relationships
• Be both a team player and team builder
• Be a problem solver\Ability to establish priorities and objectives and make realistic commitments
• Ability to balance the needs of the client with the agency
• Ability to head off potential conflicts and problems before they materialize, and have strong problem solving skills
• Ability to work independently and willingness to take assignments readily
• The confidence to offer unsolicited suggestions and ideas
• Desire to maintain and continually improve personal knowledge base
• Ability to change course of action when appropriate or necessary
• Ability to handle pressure and stress without sacrificing quality
• Ability to maintain constructive project goal direction in the face of unanticipated time constraints
• Superior organization skills and be detail oriented
• Professional and positive attitude
• Ability to juggle multiple assignments
• Ability to work in a fast-paced environment
• Excellent communication skills, both written and oral
• Great listening skills
• Computer literate; proficient in MS Office Suite
  
  

About MRM MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. MRM's specialized capabilities drive relationship lifetime value and span CRM, Customer Experience, and Commerce with data and martech at the core. MRM operates in a borderless, integrated way to enable greater collaboration, creativity, and true speed to market. For more information, please visit www.mrm.com.

At MRM, we value a culture in which all people are treated with dignity, fairness and respect. We're committed to fostering a positive environment free from harassment and discrimination. We empower individuals to take action and be creative when solving problems. And we expect self-awareness and accountability from team members at all levels of the organization. This is much more than a statement - it's in the act of living our daily lives.

MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

This position will be based in New York City. The salary range for this position is $70,000 to $205,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; the associated discipline; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.