Analyst Applications Support

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People * Customers * Trust

Responsibilities:

Responsible for helping customers solve problems related to business software applications. Applications include Customer Maintenance, Master Tables, Spec Building, Estimating, Pricing, Order Processing, Scheduling, Shipping, Invoicing, Inventory, Security, Payroll, Reports, Purchasing, Accounts Payable, Roll Stock and the Box Plant Maintenance System. As a member of the centralized team, provides software application support to end users. Responds to user questions, requests, and/or problems dealing with the business software applications submitted via a Remedy help desk software to ensure quality assurance. Also involved in testing all programing changes made by the Applications Development Group. Analyze, troubleshoot and debug issues related to business software applications. Assist in documenting user documentation required skills and qualifications and other duties as assigned.

Basic Qualifications:

Bachelor's Degree or equivalent experience. Strong analytical and troubleshooting skills, along with excellent customer service abilities. IT Systems and Application Support Specialist with experience specifically in high-volume manufacturing, corrugated, warehousing, and packaging plant environments. Proven expertise in troubleshooting the CIMS II software ecosystem

Preferred Qualifications:

Degree in Business or Computer Science preferred. Prior experience in the containerboard industry and proficiency in SQL. Prior experience in Business Software Application Support and Testing Skills.

COMPENSATION AND BENEFITS

• Salary range: $83,000-$89,000.
• Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision - and are automatically enrolled in life, AD&D, and disability coverages.
• Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
• Disclaimer: The Compensation and Benefits information in this posting represents PCA's good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.