Office Assistant I, Child & Adolescent Ouptaient Behavioral Health at Wilmington

ChristianaCare's Outpatient Behavioral Health is seeking a detail-oriented, adaptable, and highly organized Medical Office Assistant I with strong communication skills and the ability to proactively solve problems in a fast-paced environment.

The Outpatient Adult Psychiatrypractice is a highly respected, multidisciplinary team dedicated to providing comprehensive, confidential mental and emotional health care. Our clinicians including psychologists, social workers, psychiatric nurses, mentalhealth counselors, and boardcertified psychiatrists deliver tailored evaluation and treatment services supported by the full resources of ChristianaCare. We care for patients experiencing a wide range of behavioralhealth needs, including anxiety, depression, PTSD, bipolar disorder, relationship and family challenges, life transitions, grief and loss, and other emotional or mentalhealth concerns. Our integrated model ensures patients receive convenient, coordinated support from a team committed to highquality, compassionate care.
Adult Outpatient Psychiatry & Therapy | ChristianaCare

The Medical Office Assistant I schedules appointments with attention to insurance, greets patients while collecting necessary information, and processes referrals while maintaining confidentiality.

Work Schedule:

• Monday - Friday: Day Shift

• No weekends or holidays

Why You'll Love Working at ChristianaCare

• Comprehensive, FirstDay Health Coverage:
  Comprehensive firstday coverage, including medical, dental, vision, and life insurance.Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.Enjoy low deductibles, plus $0 copays for unlimited primary care (inoffice or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.

• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.

• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.

• Grow Your Family with Confidence
  We're here to support every step of your journey to parenthood-whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.

• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family, after one year of service.

• Retirement Planning & Financial Well-Being
  Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Duties / Responsibilities:
The Medical Office Assistant I handles payments, verifies insurance coverage, coordinates referrals, and reconciles daily appointments and payments. They manage communications by answering calls, relaying messages, and using EMR systems to coordinate with providers and staff. The role includes updating patients, scheduling tests and appointments, maintaining medical records, resolving patient issues, supporting administrative tasks, and following safety protocols, with additional duties as needed.

Position Qualifications:

• High School Graduate or GED required.

• Experience in a medical office setting is preferred but not required.

Why ChristianaCare
Are you passionate about making a difference in people's lives? As a Medical Office Assistant I, you'll play a key role in supporting daily operations and ensuring a smooth, positive experience for patients and staff. This is more than just a job-it's an opportunity to be part of a mission-driven team dedicated to excellent service and care.

When we lead with love, excellence is inevitable.

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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/