New

Customer Success Specialist

Vaco
$55,000.00 - $60,000.00 / yr
United States, Kentucky, Louisville
Jun 12, 2026
Position Summary The Consumer Success Specialist serves as the primary point of contact for customers, providing exceptional service and support throughout the customer journey. This role is responsible for addressing inquiries, resolving concerns, maintaining customer satisfaction, and identifying opportunities to enhance the customer experience. Key Responsibilities Serve as the main contact for customer questions, concerns, and account needs. Build and maintain positive relationships with customers. Respond to customer inquiries via phone, email, chat, or other communication channels. Troubleshoot and resolve customer issues in a timely and professional manner. Educate customers on products, services, and best practices. Monitor customer satisfaction and proactively address potential concerns. Document customer interactions and maintain accurate records in CRM systems. Collaborate with internal departments to resolve customer issues and improve processes. Identify opportunities for customer retention and account growth. Gather customer feedback and communicate insights to management. Qualifications Associate's or Bachelor's degree preferred. 1-3 years of customer service, account management, call center, or customer success experience. Strong communication and interpersonal skills. Excellent problem-solving and conflict-resolution abilities. Proficiency with CRM software and Microsoft Office Suite. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Preferred Skills Experience with customer relationship management (CRM) systems. Ability to analyze customer data and identify trends. Strong customer-focused mindset and commitment to service excellence. Experience working in a metrics-driven environment. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.