New

Network Problem Management Specialist

TEKsystems
$33.65 - $48.07 / hr
life insurance, sick time, 401(k), retirement plan
United States, Mississippi, Pearlington
Jun 14, 2026
Top Skills' Details Candidate for this requirement must posses a Top Secret Clearance w active/eligible SCI, CompTIA Security+ and CCNA 1. Network Monitoring Tool Suites (i.e Solar Winds, Wire Shark, Whats Up Gold, Spice Works, etc) 2. ITSM Ticketing, Documentation, Procedure (Remedy, Service Now, etc) 3. Cisco Layer 2 Troubleshooting Experience Description Job Description: Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution Primary Responsibilities Monitoring, installation, modification, testing and servicing of network equipment. Assisting and training lower level support employees Resolving networking/customer related concerns and issues Supporting engineers in troubleshooting network instability Communicating to customers and Leidos leadership of any impact to operational continuity Possessing a comprehensive understanding of network and device relationships Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services Basic Qualifications HS diploma and 5+ years of experience working with networks and performing Network Administration/Troubleshooting Must be familiar with Windows Systems administration tools and processes Knowledge in coordinating problem resolution and working across IT functional areas Proven ability to manage multiple tasks/events simultaneously CCNA Certification SolarWinds experience for network monitoring Experience in secret and top secret network topology Proven initiative in supporting other NOC personnel in troubleshooting network issues Proven capacity to provide professional customer service in a 24 x 7 operational environment Preferred Qualifications CCNA/CCNP JNCIA DHS Experience Microsoft Certification Taclane / Encryptor troubleshooting experience Security+ Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education with 4 years of professional experience Skills Tcp/ip, Network operations, Wan, Network monitoring, service desk, troubleshooting, dns, network operations center, router, firewall, help desk, help desk support, network engineering, network infrastructure, dhcp, windows server, cisco routers, active directory, ticketing system, Cisco, NOC, solarwinds, CCNA, ts/sci, Government Top Skills Details Tcp/ip,Network operations,Wan,Network monitoring,service desk,troubleshooting,dns,network operations center,router,firewall,help desk,help desk support,network engineering,network infrastructure,dhcp,windows server,cisco routers,active directory,ticketin Additional Skills & Qualifications Problem Management Network Specialist It is required that the Problem Management Network Specialist Journeyman has the following qualifications: * Familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks. * Understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, BGP, and LDP. * Experience with SAFe Agile and DevSecOps. * Possess a current Secret clearance. * Education and Experience Level: High School Diploma with 10-14 years of experience; Bachelor's degree with 4-8 years of experience; or a Master's degree with 2-4 years of experience. It is desired that the Problem Management Network Specialist Journeyman has the following qualifications: * An active TS/SCI security clearance. * Cisco CCNA, CCNP, CCIE, Juniper JNCIA, JNCIS, or JNCIE, ITIL v3 Practitioner or ITIL v4 equivalent Foundations, and/or CISSP. * IT Certifications such as Security +, CISSP, etc. * SAFe certified. * ITIL v4 equivalent. Provides ongoing network support, addresses availability issues, overcomes performance problems and provides overall Tier 2/3 Service Desk support. Manages network performance, diagnoses performance problems and undertakes tuning activities to ensure network performance meets SLR requirements. Troubleshoots and resolves problems to ensure quality transmission service on the network. Reports on overall network performance including frequent problems, underlying issues and plans to improve network availability, performance and problem resolution. Trains users, maintains, creates and deletes user accounts. Maintains and updates system security plans on all platforms. Implements and coordinates network policies, procedures and standards. Enforces network security procedures. Experience Level Intermediate Level Job Type & LocationThis is a Contract to Hire position based out of Pearlington, MS. Pay and BenefitsThe pay range for this position is $33.65 - $48.07/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Pearlington,MS. Application DeadlineThis position is anticipated to close on Jun 27, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.