Terminal Generalist Supervisor

TOTE is Dedicated, Reliable and Built to Serve.

Come join TOTE Maritime Puerto Rico LLC! TOTE Maritime Puerto Rico has proudly served the communities of Puerto Rico since 1985. TOTE Maritime Puerto Rico provides safe, reliable transportation for the Puerto Rico and related Caribbean trades. Their high-speed lift-on/lift-off vessels (Lo/Lo) are the world's first environmentally friendly commercial container ships and are supported by a seamless network of port facilities, operational systems and inland transportation resources.

Our Core Pillars are:

SAFETY - Safety & Compliance are the forefront of every decision and action we make here at TOTE.

COLLEAGUE EXPERIENCE - Great companies are built by great people. We are committed to talent and leadership development opportunities throughout TOTE.

OPERATIONAL EXCELLENCE - Operational excellence through continuous improvement.

CUSTOMER EXPERIENCE - Committed to delivering a best-in-class customer experience with a focus on operations that prioritize value-added service, efficiency and effectiveness.

Come find out what sets TOTE apart.

You would be a great TOTE Maritime Puerto Rico employee if you exhibit the following:

• Model safe behavior, never compromising your or another's safety.
• You keep a positive outlook in all you do. Show consistency in words and actions.
• Follow through on commitments. Communicate openly.
• Show personal accountability for achieving results, for your actions, and your professional development.
• Can be counted on to be a true business partner.

Summary/objective

The Terminal Generalist Supervisor performs all functions of a Terminal Generalist. This position reports to the Director of Operations all operational matters including cargo resolution, facility maintenance, and regulatory compliance. This individual ensures the development and training of the Terminal Generalist supports the needs of the company. This individual employs a continuous improvement mindset and monitors processes to achieve superior operational excellence.

Essential functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Execute all duties and responsibilities of the terminal generalist position.
• Lead the Terminal Generalist Team through support, guidance, training, and mentoring. Use available resources, tools, processes, reports, and training opportunities to ensure the terminal is exceeding customer expectations.
• Coordinate team scheduling and timecard approvals according to company policy.
• Work cross functionally with other business units to build relationships, identify continuous improvement opportunities, resolve issues, assess training needs, and enhance communication.
• Ensure team monitors and updates HAZ segregation notes to avoid delays with the vessel operation.
• Update hazardous information in TOS and release Hazardous cargo to the Cargo Operations Manager in compliance with all Hazmat CFR regulations and procedures.
• Drive the development and continuous improvement of departmental operating procedures. Ensure all processes and work instructions are reviewed, documented, updated, and communicated.
• Establish performance expectations for the Terminal Generalist Team and provide feedback to management.
• Analyze terminal KPI metrics to maximize operational efficiency, including resolution metrics and overall team performance.
• Coordinate with Government agencies assigned to regulate commerce on terminal. GOA's include: United States Coast Guard, Customs and Border Protection, USDA, etc. for inspections, holds and releases.
• Assign accurate GL coding to invoices associated with terminal purchases and approve.
• Assist Risk department in gathering data in claim mitigation.
• Auditing of purchasing and long-term contracts regarding terminal operations.
• Be the primary point of contact for facility maintenance vendors.
• Lead the development of recognition programs to ensure team members are recognized for their contributions and achievements.
• Ensure performance issues are discussed and documented according to TOTE policy.

Competencies

• Advanced understanding of the process of freight movement, booking procedures, shipping documents, tariff rules, and regulatory requirements.
• Commitment to exceeding customer expectations.
• Demonstrated ability to effectively lead and develop others.
• Superior interpersonal and communication skills.
• Ability to effectively manage multiple priorities.
• Demonstrated commitment to process improvement.
• Strong analytical and problem-solving ability.
• Excellent computer skills with intermediate knowledge of Excel and MS Office applications.
• Ability to develop cooperative working relationships, appropriately resolve conflict and work effectively as part of a team.
• Ability to work with multiple logistics TOS software simultaneously.
• Personal integrity: ability to act in accordance with TOTE policies and values.
• Bilingual English/Spanish preferred.
• Experience with Tideworks technologies preferred i.e. Mainsail, Spinnaker, Forecast.

Supervisory responsibilities

• Action Oriented & Results Driven - Takes initiative and consistently delivers strong outcomes.
• Customer Focus - Builds trust and exceeds internal and external expectations.
• Integrity & Trust - Acts with transparency, ownership, and sound judgement.
• Conflict Management - Resolve customer and operational conflicts professionally while maintaining positive relationships and compliance with company policies
• Timely Decision making - Make timely, informed decisions to resolve operational issues and support efficient business operations.
• Team Builder - Develops talent, fosters collaboration, and promotes engagement.

Required education and experience

• Bachelor's Degree in business or related field or equivalent combination of education / experience required.
• State issued drivers license

Preferred education and experience

• Hazardous certified and VSO/ FSO, CLTD, CPE designation preferred.

Travel required

• Occasional travel required up 10%.

Work environment

This position is primarily based in an office environment located at a marine terminal/port facility. The employee performs the majority of their work indoors, using standard office equipment and computer systems. Periodically, the employee is required to work outdoors within the terminal to support customers, truck drivers, vessel operations, and cargo activities. Outdoor work may involve walking throughout the terminal, accessing operational areas, and communicating with personnel in an active industrial environment.

The employee must be able to work safely in varying weather conditions and around moving equipment, trucks, containers, and heavy machinery. Appropriate personal protective equipment (PPE) is required while in operational areas of the terminal in accordance with company and port safety policies.

Physical demands

Office Demands

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

Most work requires normal physical effort.

Requires moderate use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents.

Requires occasional operation of company vehicles within the terminal to support operational activities.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

TOTE Maritime Puerto Rico is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability, or status as a protected veteran. TOTE Maritime Puerto Rico is a drug-free employer and a participant of the E-Verify Employment Verification Program