Clerical Assistant 2

Join the Department of Transportation, Bureau of Motor Vehicles, as a Clerical Assistant 2 and support the important work that keeps commercial registration services running smoothly. This role gives you the chance to help customers and staff while building strong office skills. You will play a key part in keeping applications and information moving through the section. Bring your motivation and attention to detail to a team that values accuracy and service.

This position supports the Commercial Registration Section by managing applications, handling customer calls, and assisting with mail and revenue tasks. It also helps maintain secure processes and smooth daily operations. As a Clerical Assistant 2, you will perform the following duties:

• Application Processing: Open, sort, log, and batch incoming applications and invoices
• Customer Assistance: Answer telephone calls, respond to general questions, transfer calls, and take messages
• Mail and Delivery: Operate a pushcart to move mail and packages throughout the building and complete mail runs
• Data Entry: Use basic Microsoft software functions to enter, track, and review work
• Revenue Handling: Manage revenue collections, follow cash drawer policies, and process transactions with correct fee waiver documentation
• Security Compliance: Maintain security of registration products, applications, and confidential information

• Full-time employment, 40 hours per week.
• Work hours are 8:00am to 4:30pm, Monday-Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $38,515 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.