Patient Access Manager

About Lakewood

Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune's Top Workplaces for the sixth year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Across the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond.

About the Patient Access Team

The Patient Access Representative is responsible for providing professional reception and scheduling services to patients, visitors and staff in a growing clinic setting. Applicants should have 5-star service standards, be detail orientated and able to multi-task and problem solve. This team works closely with patients, providers and clinic nursing staff to ensure a well-rounded care experience for patients. It is the first point of contact for patients and visitors, which makes this position an integral part of the care team. If you are looking to make a difference in patient care, grow your clinical experience and be a part of an extraordinary healthcare team, we encourage you to apply!

Mission for Position

At Lakewood Health System, every exceptional patient experience begins with access. We are seeking a collaborative, strategic leader to oversee Patient Access services while driving operational excellence, improving the patient experience, and supporting strong financial performance.

The Patient Access Manager provides leadership for scheduling, registration, insurance verification, referrals, and provider scheduling optimization. This role partners closely with clinic operations, Patient Financial Services, Clinical Informatics, Information Technology, providers, and leadership to improve workflows, enhance patient access, and lead system-wide process improvements.

Duties & Responsibilities

• Lead, coach, and develop a high-performing Patient Access team.
• Oversee scheduling, registration, insurance verification, and referral operations.
• Optimize provider schedules and workflows to improve access and efficiency.
• Monitor key performance indicators and implement process improvements.
• Lead cross-functional projects focused on operational excellence and patient experience.
• Collaborate with Revenue Cycle, IT, Clinical Informatics, and clinic leaders to improve front-end revenue cycle performance and data integrity.
• Support implementation of new technologies and workflow enhancements.

Position Type

This is a full-time position, working 80 hours per pay period.

Qualifications

• Associate degree in Healthcare Administration, Business Administration, Healthcare Management, or related field required; Bachelor's degree preferred.
• Three years of healthcare operations, patient access, scheduling, registration, or revenue cycle experience required.
• One year of leadership experience required.
• Experience leading projects or process improvement initiatives preferred.
• Epic or electronic health record experience preferred.

Ideal Candidate

• A collaborative leader and relationship builder.
• Organized with strong project management skills.
• Data-driven and focused on continuous improvement.
• An effective communicator who partners well across departments.
• Passionate about improving patient access and delivering exceptional service.

Benefits

Lakewood Health System is growing and looking for great people to join our mission of providing personalized, quality healthcare for a lifetime. At Lakewood, our people are our most valued asset!

• Generous Planned Time Off & Wellness Time Off
• 401K Match
• Annual tuition assistance of $2,000 per year
• Best-in-region employer HSA contributions
• Employer paid premiums for individual-only healthcare coverage!

With ample opportunities for growth within the system and support as you pursue your personal goals, it's safe to say that Lakewood Health System is a great place to launch or continue your career in healthcare!

A new team member's starting wage reflects our compensation philosophy, taking into account experience, education, certifications, and internal equity. Hourly pay is just one part of the comprehensive and rewarding compensation package we're proud to provide!

Why Join Lakewood?

At Lakewood Health System, you'll have the opportunity to lead meaningful change while helping patients access the care they need. Join a collaborative leadership team committed to innovation, operational excellence, and exceptional care for the communities we serve.

If you need an accommodation during the application process, please call 218-894-8524 or email humanresources@lakewoodhealthsystem.com.

Next Steps

Interested, but will the schedule work for you?

Interested, but will the schedule work for you? Have questions on organizational culture, team fit or day-to-day experience?

>>>Contact Kelly Hotchkiss to discuss the possibilities further:

Kelly Hotchkiss, Director of Clinic Nursing

P: 218-894-8624

E: kellyhotchkiss@lakewoodhealthsystem.com

Disclaimer:

Job postings found on third-party websites may be outdated or no longer active. For the most accurate and up-to-date listing of career opportunities, and to apply directly, please visit our official website at www.lakewoodhealthsystem.com.

Lakewood Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.