Onshore Storage SME (Consultant)

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Onshore Storage SME (Consultant)

Location(s): Chicago, IL
(Remote)

Job Summary
We are seeking an experienced Storage Systems Administrator to provide advanced administration, support, and optimization of enterprise storage infrastructure. The ideal candidate will have deep expertise in NetApp ONTAP, NetApp FAS, SAN/NAS environments, and multi-platform system administration. This role is responsible for ensuring high availability, performance optimization, disaster recovery readiness, and operational excellence while supporting ITIL-based service management processes.

Key Responsibilities

Storage & Infrastructure Administration

• Administer and support NetApp FAS storage systems and NetApp ONTAP environments.
• Manage SAN and NAS storage infrastructure, including provisioning, zoning, and performance tuning.
• Support EMC storage platforms and multi-vendor storage environments.
• Perform capacity planning, storage provisioning, replication, backup integration, and disaster recovery configuration.
• Monitor storage health and performance using NetApp Active IQ Unified Manager (AIQUM).
• Troubleshoot complex storage issues and implement long-term performance improvements.
• Ensure high availability and reliability of enterprise storage infrastructure.

Identity & Authentication

• Configure and support Kerberos and LDAP authentication.
• Integrate storage and infrastructure systems with enterprise directory services and access control solutions.

IT Service Management

• Support Incident Management by diagnosing and resolving infrastructure issues.
• Perform Problem Management, including root cause analysis and permanent corrective actions.
• Utilize ServiceNow ITSM for ticket management, workflow tracking, and reporting.
• Maintain accurate documentation for incidents, changes, and system configurations.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 5-7 years of enterprise infrastructure and storage administration experience.
• Hands-on experience with:
  • NetApp ONTAP
  • NetApp FAS
  • NetApp Active IQ Unified Manager (AIQUM)
  • SAN and NAS storage environments
  • EMC storage systems
  • Windows Server administration
  • Red Hat Enterprise Linux administration
  • Microsoft PowerShell scripting
• Strong troubleshooting and performance optimization skills.

• Experience with ServiceNow ITSM.
• Working knowledge of ITIL processes.
• Experience with Kerberos and LDAP authentication.
• One or more of the following certifications are preferred:
  • NetApp Certified Professional (NCDA/NCIE)
  • Microsoft Certification
  • Red Hat Certified Engineer (RHCE)

• Enterprise storage administration
• NetApp ONTAP
• NetApp FAS
• NetApp Active IQ Unified Manager (AIQUM)
• SAN/NAS administration
• EMC storage
• Windows Server
• Red Hat Enterprise Linux
• PowerShell scripting
• ServiceNow
• ITIL
• Kerberos
• LDAP
• Disaster Recovery
• Capacity Planning
• Performance Tuning
• Root Cause Analysis
• Technical Documentation

• Fully remote within the United States.
• Participation in an on-call rotation supporting critical enterprise infrastructure.

• High storage availability and system uptime.
• Improved storage performance and optimized capacity utilization.
• Reduced recurring incidents through effective problem management.
• Timely resolution of infrastructure issues and accurate operational documentation.

Employment Eligibility

• U.S. Citizen only (ITAR requirement).

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.