New

Customer Care Supervisor

TEKsystems
$26.44 - $31.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Englewood
Jul 10, 2026
Customer Care Supervisor Job Summary We are seeking a motivated and people-focused Customer Care Supervisor to lead a team of customer service professionals in a fast-paced contact center environment. This role is responsible for supervising a team of 7-10 agents, providing coaching and mentorship, managing escalated customer concerns, and driving continuous improvement initiatives that enhance both team performance and the overall customer experience. The ideal candidate is a strong leader who enjoys developing employees, solving complex customer issues, and fostering a high-performing, customer-centric culture. Key Responsibilities * Supervise, coach, and develop a team of 7-10 Customer Care Representatives. * Provide leadership support and assist with oversight of a larger customer service operation consisting of approximately 50 representatives. * Serve as the primary escalation point for complex customer concerns and ensure timely resolution. * Monitor employee performance through quality reviews, productivity metrics, and customer interactions. * Deliver ongoing coaching, feedback, mentorship, and development plans to support career growth and performance improvement. * Identify trends, process gaps, and opportunities to improve operational efficiency and customer satisfaction. * Collaborate with leadership and cross-functional teams to implement solutions that reduce future customer inquiries. * Support continuous improvement efforts by enhancing team knowledge, resources, and best practices. * Maintain a positive, professional, and customer-focused work environment. * Ensure compliance with company policies, procedures, and service standards. Required Qualifications * High School Diploma or GED required. * Minimum of 2 years of contact center leadership experience in a Supervisor or Team Lead capacity. * Demonstrated ability to coach, mentor, and develop employees while holding team members accountable. * Strong customer service skills with a passion for delivering exceptional customer experiences. * Excellent phone etiquette and communication skills, both verbal and written. * Strong analytical, critical thinking, and problem-solving abilities. * Proficiency with Microsoft Excel and other Microsoft Office applications. * Exceptional organizational skills and time management abilities. * Ability to remain professional and effective in high-pressure situations. * Strong attention to detail and commitment to accuracy. * Collaborative mindset with the ability to work effectively across teams. Preferred Qualifications * Previous experience in mortgage servicing, banking, financial services, or credit union environments. * Bilingual in English and Spanish. * Experience leading teams in a high-volume customer contact center. Key Competencies * Leadership & Team Development * Customer Service Excellence * Performance Management * Coaching & Mentorship * Critical Thinking * Process Improvement * Conflict Resolution * Communication Skills * Organization & Time Management * Attention to Detail Why Join Us? This is an excellent opportunity for a proven supervisor-or an ambitious Team Lead ready for the next step-to make a direct impact on customer experience, employee development, and operational success while growing their leadership career. Job Type & LocationThis is a Contract to Hire position based out of Englewood, CO. Pay and BenefitsThe pay range for this position is $26.44 - $31.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Englewood,CO. Application DeadlineThis position is anticipated to close on Jul 23, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.