Coordinator, HR - Skilled

What you will do:
As a contract HR Operations Leaves Specialist, you will be part of a team that administers leave of absence programs as part of a Shared Services model. You will provide exceptional and compassionate service to employees needing assistance while ensuring appropriate communication with various stakeholders. You will be the first point of contact for Managers and Employees at all levels of the organization, regarding relevant HR policies with a focus on select Leaves inquiries. Additionally, you will ensure that every question or issue is entered as a case in the case management system & maintain customer contact until the case has been resolved or is transferred to another relevant party for resolution. This is a hybrid role located near a location in Kalamazoo, MI.

Responsibilities include:
-Administer parental leave of absences nationally
-Consult with employees and managers on plan provisions, eligibility, and other general inquiries related to parental leaves of absence. Troubleshoot and resolve both routine and complex leave issues.
-Communicate leave plans and updates to appropriate parties and prepare related materials as needed.
-Maintain accurate case documentation in a service center environment.
-Provide, review, and process leave paperwork for employees.
-Ensure employees receive proper payments while on leave.
-Interpret and escalate leave-related policies as needed.
-Collaborate with HR partners and COEs to ensure consistent communication.
-Maintain records and ensure compliance with federal/state regulations
-Foster a collaborative, team-oriented work environment.

What you need:
Required qualifications
-HS Diploma
-Minimum 1 year experience administering Leaves of Absence programs

Preferred qualifications
-2+ years of professional experience supporting customers in a fast-paced environment
-Associate or bachelor's degree in relevant field of study
-Previous business-facing HR, HR COE, HR Operations, or role-related experience
-Applied knowledge of leaves/benefits laws and regulations, including FMLA, ADA, and HIPAA

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.