Legal & Regulatory Support

Job Description:

Role Overview:

Join the company's Legal and Regulatory Support team as a Research Investigator. The primary focus of this role is conducting compliance reviews of customer complaints related to regulated money movement services-reviewing historical case notes, account activity, and interaction records to produce clear, factual summaries that support decision-making by our Legal and Compliance teams. In addition, you will provide support to the subpoena team by researching and extracting documents responsive to legal requests across multiple internal platforms, including Salesforce, QuickBase, and other proprietary tools. This is a detail-oriented, investigative role well suited to someone who enjoys digging into complex customer histories and telling a clear story from the data they find.

Responsibilities:

Conduct compliance reviews of customer complaints related to regulated money movement services, reviewing account history, case notes, transaction records, and customer interactions across internal systems to build a complete and accurate picture of each matter.

Review and interpret the scope of assigned compliance and legal matters, escalating to compliance or legal staff when clarification is needed and following established process documents with limited oversight.

Compile and organize research findings into clear, well-structured summaries and document packages, formatted to meet legal and compliance requirements, for handoff to the compliance or subpoena team.

Maintain meticulous records of research activities, documents reviewed, and production status for each matter in the case management database.

Partner with paralegals, attorneys, and cross-functional teams (Finance, Customer Support, Compliance) to gather complete information and resolve open questions promptly.

Support the subpoena team by researching and extracting documents specifically responsive to legal requests, navigating multiple internal platforms-including Salesforce, QuickBase, and proprietary tools-to locate precise records.

Safeguard the confidentiality of all legal and compliance matters, documents, and outcomes both internally and externally in strict adherence to company's policy.

Skills:

Self-motivated and able to work independently with minimal guidance in a high-pressure, deadline-driven environment.

Inquisitive and detail-oriented; ability to think objectively, question assumptions, and pursue the full story behind a customer complaint or legal matter.

Strong written and verbal communication skills; able to summarize complex research findings for both legal and non-legal audiences.

Advanced research and analytical skills with proven ability to locate specific records across disparate systems.

Expert at managing multiple active matters simultaneously in a fast-paced legal and compliance environment.

Demonstrates strong problem-solving abilities and proactively surfaces process improvement opportunities.

Excellent organizational and project management skills; maintains accurate records and tracking throughout the full lifecycle of each assigned matter.

Ability to maintain composure under pressure and make sound, well-reasoned decisions.

Displays a high level of professional judgment, integrity, commitment, and teamwork.

Qualifications:

2+ years of experience in a compliance, customer dispute resolution, or legal/investigative support role, preferably within a financial services, fintech, or SaaS company with regulated money movement or payments products.

Demonstrated experience conducting research across multiple systems and synthesizing findings into clear, organized deliverables.

Preferred: hands-on experience with Salesforce; ability to query and navigate records efficiently to locate responsive data.

Experience with regulatory compliance, consumer financial protection, or money movement services a strong plus.

Exceptional attention to detail and the ability to review high volumes of case records, identify relevant facts, and synthesize findings into a clear, accurate narrative.

Ability to maintain strict confidentiality of all legal matters, documents, and outcomes in compliance with company's policy and applicable law.

Able to follow complex process documents with limited oversight and escalate appropriately when ambiguity arises.

Proficient in MS Office Suite (Word, Excel, PowerPoint) and Workspace (Docs, Sheets); experience with QuickBase or similar database tools a plus.

High level of professionalism, self-motivation, and sense of urgency with the ability to manage multiple competing priorities under tight deadlines.

Regularly exercises sound judgment in making decisions and recommendations in the context of compliance investigations and legal research.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.