SOC / Patrol Dispatch Operator

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a SOC / Patrol Dispatch Operator in Santa Clara, CA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join Allied Universal as a Dispatch professional supporting a dynamic commercial real estate location. In this role, you will monitor activity, coordinate communications, document incidents, and help respond to alarms and other security-related needs while delivering outstanding customer service. If you value teamwork, integrity, and a people-first culture, this opportunity offers a reliable and innovative environment where your experience can make a meaningful impact.

Position Type: Full Time

Pay Rate: $25.40 / Hour

Job Schedule:

*Valid Security Guard Card License required for role*

What You'll Do:

Provide customer service to tenants, visitors, and property staff by carrying out site-specific procedures, communication protocols, and when appropriate, emergency response activities.
• Monitor phones, radios, alarms, and other communication systems to receive reports, prioritize calls for service, and dispatch security-related personnel in a calm, problem-solving manner.
• Document incidents, service requests, and unusual activity in dispatch logs and reporting systems, helping to support timely communication and follow-up.
• Coordinate with on-site personnel, property management, and/or first responders during incidents, building access issues, and other critical situations at the location.
• Support regular and random security-related patrol activity by maintaining communication with field personnel, tracking status updates, and relaying important information as needed.

Minimum Requirements:

• A minimum of 2 years of security-related experience is required.
• Proof of a high school diploma or GED is required.
• Alarm panel experience is preferred.
• CPR certification is preferred.
• A state, county, and/or city issued security-related license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

PPO 14417

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.