Customer Support, Petco Love Lost

Want to help pets live their best lives?

We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

• Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

About Petco Love Lost

Petco Love Lost is a national lost and found pet network helping reunite pets with their families. Our platform connects pet owners, shelters, and Good Samaritans to bring lost pets home. To date, we've helped facilitate over 250,000 reunions and counting.

About the Role

We're looking for a detail-oriented, compassionate Customer Support Coordinator to help keep our platform running smoothly and our users supported. This role is critical to the day-to-day health of Petco Love Lost - you'll be monitoring user activity, responding to inquiries, flagging issues, and helping ensure a safe and trustworthy experience for pet owners across the country.

This role requires availability on at least 1-2 weekend days.

What You'll Do

On a daily basis, you'll monitor incoming user messages and support tickets, responding promptly and escalating issues as needed. You'll keep a close eye on platform health - flagging data issues, reviewing user accounts, and playing an active role in maintaining a safe and trustworthy experience for every user on the platform. You'll also manage ongoing text and email communications with users, keeping interactions organized and documented.

On a weekly basis, you'll check in on open issues with our product and engineering teams, tracking progress and helping prioritize what needs attention. You'll also assist with creating content and assets to support platform operations.

What We're Looking For

• Strong attention to detail - a lot of this work involves catching things others might miss

• Clear, professional written communication

• Comfortable managing multiple ongoing tasks and queues independently

• Follows established processes carefully, especially in sensitive situations

• Reliable and self-directed; able to stay on top of recurring responsibilities without heavy supervision

• A genuine care for animals and the people who love them

• Experience in animal welfare is a plus, but not required

Logistics

• Must be available at least 1-2 weekend days

• Expected to be part-time/30 hours weekly

• Remote

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For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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