Director of Housekeeping

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Overview

Essential Duties and Responsibilities

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.

• Develop housekeeping and laundry budget.

• Develop and implement controls for expense management.

• Conduct periodic inventory of guest supplies, small equipment and linen as required.

• Utilize labor management tools to schedule and control labor costs.

• Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.

• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.

• Communicate both verbally and in writing to provide clear direction to staff.

• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

• Evaluate condition of furniture, fixtures, decor, etc. *Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.

• Ensure compliance of housekeeping and laundry standard operating procedures and policies.

• Operate department pursuant to OSHA requirements and guidelines.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Minimum of five (5) years of management experience, including at least three (3) years in a housekeeping management role within a hotel or hospitality environment.
• Experience managing an in-house laundry operation.
• Thorough knowledge of housekeeping and laundry operations, including departmental procedures, standards, and individual job responsibilities.
• Bilingual in English and Spanish is preferred to effectively communicate with a diverse workforce and guests.
• Proven ability to collaborate effectively with department leaders to achieve operational goals.
• Strong conflict resolution skills with the ability to professionally address and resolve guest, supervisor, and associate concerns.
• Demonstrated ability to prioritize and manage multiple tasks simultaneously while maintaining exceptional organizational skills.
• Willingness to lead by example, assist team members as needed, and foster a collaborative, team-oriented work environment, with or without reasonable accommodation.
• Comprehensive knowledge of hotel operations, including budgeting, labor relations, quality assurance, preventive maintenance, safety and security programs, hospitality law, business planning, and long-range operational planning.
• Excellent verbal and written communication skills, with the ability to adapt communication style to effectively engage supervisors, associates, guests, and other stakeholders.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.