RN Patient Navigator 4

#CA-SS

The Patient Navigator Clinical identifies and implements nursing interventions and evaluates results for a wide variety of patient populations, directs and acts as resource to other members of the nursing team as assigned and promotes compliance and support for policies. The primary responsibilities for this position consist of providing comprehensive review of specialty referral which includes: assessing, documenting, planning of referral determination; ensuring patient satisfaction; collaborating with the specialty clinic physician, manager, and clinical team, training and delegating duties; and adhering to university policies and procedures as well as federal, state and local regulations. The position will be located primarily at PCC and secondary at the specialty clinic. The assignment at the specialty clinic will include telephone triage, patient education, and patient care.

Autonomous nursing care is the ability of a nurse to assess and provide nursing actions as appropriate for patient care populations based on competence, professional expertise, and knowledge. The nurse is expected to practice autonomously consistent with ANA Standards of Practice and Professional Performance. Independent judgment is expected to be exercised within the context of interdisciplinary and multidisciplinary approaches to patient care.

Applies knowledge, experience and judgment to determine the importance of a situation, set priorities, and use abstract thought to evaluate clinical situations. Participates in patient and staff education. Demonstrates leadership skills. Demonstrates accountability for own practices as defined by the Nurse Practice Act.

Apply By Date August 3, 2026 at 11:59PM; Interviews and recruiting process may occur at any time.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Valid California Registered Nurse License without restriction
• American Heart Association (AHA), Basic Life Support (BLS), or UC Davis Health CPR
• Registered Nursing Degree
• Verification of graduation from an accredited school of nursing.
• Minimum of four (4) years as an RN in MSK specialty acute care or ambulatory clinic
• Experience and advanced understanding of the musculoskeletal patient population
• Advance Understanding of MSK diagnosis
• Ability to read, write, speak, and understand the English language.
• Knowledge of current trends in nursing.
• Commitment to excellence in patient care.
• Demonstrates accountability and professionalism.
• Adapts to change in a positive, professional and productive manner.
• Knowledge of legal implications in clinical practice and documentation.
• Knowledge of performance improvement and evidence-based practice.
• Advanced computer skills.
• Advanced clinical knowledge in a variety of modalities, or signicant expertise in a specialty area.
• Advanced ability to assess patient needs and make appropriate referrals for specialized support services and programs.
• Advanced skills in assessing patient's grievances and locating appropriate resources to get issues resolved.
• Advanced skills to intervene and assist with patient's questions or concerns about treatment plan.
• Advanced patient care skills, working with a high volume and high expectations customer base. Strong ability to support patients with a wide variety of clinical and non-clinical needs.
• Advanced skills and expertise working in a complex, multi-divisional environment, with proven ability to initiate projects and lead teams, prioritize tasks, and direct projects successfully from inception to completion on task and on schedule.
• Skills to perform in-depth chart analysis to provide accurate information in a concise, informative manner.
• Demonstrated knowledge with Windows-based software including Microsoft word, Excel, Outlook. Strong Knowledge of clinical based computer systems and software.
• Knowledge of care/services provided in differing levels of care, i.e., ambulatory, and institutional settings, community-based resources, SNF, Home Health, Hospice, and Palliative Care.
• Analytical skills to identify and obtain pertinent data from multiple sources and work with culturally diverse patients and families with multiple needs or disabilities.
• Ability to make independent judgments based on clinical knowledge.
• Ability to work with all levels of staff, both inter- and intra-departmental to create a cooperative relationship and positive work environment.
• Effective time management skills to accommodate special projects, deadlines, and priorities.

Preferred Qualifications

• Bachelors Science of Nursing (BSN)
• New patient referral RN triage experience
• Telephonic triage experience
• Specialty ambulatory experience

Key Responsibilities

• 10% - Nursing Process and Practice Advocacy
• 80% - Clinical Care Coordination and Navigation
• 5% - Professional Development of specialty knowledge and Education
• 5% - Quality and Evidence Based Practice

Department Overview

The UCDH Patient Contact Center (PCC) is the front door for patients and families seeking medical care to heal themselves and their loved ones. Our role is to make access to care easy and timely. PCC is a coordinated system of people, processes, and technologies providing access for the Patient, Client, and Organization. We engage with our patients and partners in a compassionate manner so as to enhance the overall image and reputation of UC Davis Health.

Position works with various UCD musculoskeletal, surgical, and specialty clinics. Position may spend time at various clinics as needed for training and staff collaboration. The Patient Navigator Clinical position will support the review of specialty referrals for UCDH's musculoskeletal, surgical, and specialty clinics. The position may be assigned to additional ambulatory specialty clinics to support. Referrals will be assessed by diagnosis, referral notes, imaging, and other diagnostic tests to determine referral and scheduling pathways. Communicate effectively with team members to ensure accurate and timely referral processing. The Patient Navigator Clinical is actively involved in assessing, planning, intervening, educating, and coordinating care for referred patients to our specialty clinics including applying nursing judgement and need to escalate the patient to an urgent level of care.

The Patient Navigator Clinical is a highly skilled individual using protocol-driven care to disposition patients to the correct specialist at the right time, communicate effectively with physicians to clarify referral needs, ensures accurate disposition, seamless handoff to scheduling teams with clear instructions regarding provider and appointment type and exercising sound judgment within interdisciplinary and multidisciplinary care teams. The primary responsibilities for this position includes providing a thorough assessment of available diagnostic information to appropriately direct referrals; utilizing a strong understanding of various complex conditions, specialty diagnosis, patients' needs and the healthcare system to make informed referral decisions; managing multiple referrals, maintaining accurate records and ensuring timely follow up; ensuring patient satisfaction; and adhering to University policies and procedures as well as federal, state and local regulations. The position will have a shared location of primarily PCC and secondary specialty clinic.

POSITION INFORMATION

• Salary or Pay Range: $ 9,747.48 - $20,107.44
• Salary Frequency: Monthly
• Salary Grade: 225
• UC Job Title: PAT NAVGTR CLIN 4 HX
• UC Job Code: 004914
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Day Shift, 8am-5pm M-F
• Location: Patient Contact Center (HSP166) - Rancho Cordova, CA
• Union Representation: HX-Healthcare Professionals
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Frequent 3 to 6 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Continuous 6 to 8+ Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Continuous 6 to 8+ Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Occasional Up to 3 Hours
• Marked changes in humidity or temperature - Occasional Up to 3 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Frequent 3 to 6 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Must be able to work occasional evenings, overtime, on-call, weekends, and holidays as defined by the collective bargaining agreements (if applicable).
• This position may be required to work at multiple clinic locations to support training, operational needs, and staff collaboration.
• The primary work location will be PCC, with a secondary assignment at a specialty clinic as needed.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks