Director, Technical Assistance Center

Help Power Health Equity Through Partnership, Innovation, and Impact

At OCHIN, we believe that every community deserves access to high-quality, equitable healthcare. As the Director, Technical Assistance Center, you'll play a pivotal role in advancing that mission by leading the systems, teams, and partnerships that help healthcare organizations strengthen their capabilities and better serve their communities.

In this highly visible leadership role, you'll drive the successful execution of complex technical assistance and workforce development programs, ensuring partners receive exceptional support and that contractual commitments translate into meaningful, measurable outcomes. You'll lead across functions, collaborate with diverse stakeholders, and help shape a scalable service model that enables organizations to navigate change and achieve lasting impact.

We're looking for a leader who combines strong operational expertise with exceptional emotional intelligence. The ideal candidate is skilled at building trust, fostering collaboration, and bringing people together around a shared purpose. They thrive in environments where not every answer is known, can confidently navigate ambiguity, and are adept at balancing strategic vision with the flexibility needed to respond to evolving partner and program needs. Through thoughtful leadership, sound judgment, and a commitment to continuous improvement, they create clarity, inspire confidence, and empower teams to perform at their best.

This is an opportunity to make a significant impact at OCHIN by helping shape how technical assistance is delivered across a growing network of partners. If you're energized by complex challenges, motivated by mission-driven work, and passionate about developing teams, building partnerships, and driving results that advance health equity, we'd love to hear from you.

Position Overview

The Director of the Technical Assistance Center is responsible for the execution, performance, and compliance of large-scale technical assistance contracts and programs. This role serves as the accountable leader for ensuring that all contractual deliverables are executed on time, within scope, and aligned to partner expectations. The Director will oversee the design, implementation, and ongoing operations of a centralized technical assistance model, including intake, triage, service delivery, workforce development, and performance reporting.

The Director operates at a system level-coordinating across internal teams, external partners, and stakeholders to ensure consistent, high-quality delivery of services and measurable impact across participating organizations.

Essential Duties

• Own end-to-end accountability for contract execution, ensuring all deliverables, milestones, and reporting requirements are met on time and within scope
• Establish and operationalize a centralized technical assistance delivery model, including governance, intake, triage, service pathways, and performance management
• Lead cross-functional coordination across program management, service delivery teams, platform/infrastructure, and data/reporting functions
• Serve as the primary internal lead for coordination with external partners, subcontractors, and stakeholders to ensure alignment and execution
• Oversee performance monitoring and reporting processes, ensuring accurate data capture, analysis, and communication aligned to contractual and regulatory expectations
• Identify risks to delivery (timeline, scope, staffing, partner coordination) and proactively implement mitigation strategies
• Drive continuous improvement of service delivery models, incorporating feedback, data insights, and lessons learned
• Support staffing strategy and team development to ensure capacity and capability to meet program demand and scaling requirements
• Other duties as assigned

Required:

• Bachelor's degree in healthcare administration, public health, business, or related field, or equivalent experience
• 8-10+ years of experience leading complex programs, contracts, or service delivery models
• Demonstrated experience managing large, multi-stakeholder initiatives with accountability for timelines, deliverables, and outcomes
• Experience leading cross-functional teams and coordinating across internal and external partners
• Strong operational leadership with the ability to translate strategy into execution and drive measurable results

Preferred:

• Experience managing grant- or contract-funded programs with state or federal partners
• Experience in healthcare, public health, or technical assistance environments
• Familiarity with areas such as digital health, clinical transformation, workforce development, or health IT
• Experience working within multi-partner or program integrator environments

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for go-live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19

Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application.

This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

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