Vice President, Hospital Operations (Ambulatory- Family Community Medicine)

The Vice President, Hospital Operations (Ambulatory-Family Community Medicine)

• Demonstrates effective leadership and high-quality outcomes using a vision and goals that support the mission, values and goals of Carilion Clinic.
• Maintains a comprehensive understanding of organization goals, priorities and needs and clearly articulates a department vision and objectives that support broader priorities and scorecard goals.
• Demonstrates leadership experience in complex ambulatory systems.
• Ensures continued development of subordinate leaders through performance management, employee engagement and a culture of respect and teamwork.
• Ensures ongoing development of subordinate leaders, staff and self through education related to quality patient care, service and goals/objectives.
• Supports strategic transformation of Family & Community Medicine aligned with system ambulatory goals.
• Champion standardized ambulatory operating model.
• Lead redesign initiatives that improve access, care delivery, patient experience, physician engagement, and financial performance.
• Drives the standard of service excellence throughout the department; develops and achieves strategies that provide optimal patient flow, work processes and throughput. Holds leaders accountable for service excellence.
• Transformational Leadership competencies:
  • System change management
  • Organizational redesign
  • Systems thinking
  • Strategic execution
  • Innovation leadership
  • Culture transformation
  • Complex problem solving

• Acts as role model for change management, providing positive and constructive feedback and conducting business with high standards in ethics, integrity and appropriate confidentiality.
• Monitors, understands and evaluates available data in order to make informed decisions and continuously look for process improvements.
• Builds/maintains an effective fiscal management structure to have a positive impact on the organizations long-term economic value, including analyzing resource utilization and development of short and long-term budgets and efficiency planning.
• Molds processes systematically to ensure success. Oversees and drives development and monitoring of department goals, performance improvement activities, benchmark strategies and operational excellence standards.
• Ensure effective Stakeholder relationships. Establishes, maintains and evaluates vendor business and community relationships. Oversees partnerships, negotiates vendor contracts, donations and agreements. Maintains professional affiliation. Participates in community ventures and activities.
• Consistently deliver the best in customer service and patient care. As a team member, demonstrate respect, dignity, kindness and empathy in each encounter with patients, families, visitors and other employees.
• Champion Carilion's mission, vision and values; comply with the policies and procedures, ethical standards and code of conduct set forth by the company.

Education: Master's degree in health care, nursing, business or related field required.

Experience: 10 years demonstrating progressively responsible leadership experience roles in health care, physician practice management large hospital or health system or operations management required.

Licensure, Certification, and/or Registration: Licensed as appropriate for the position in the Commonwealth of Virginia.

Other Minimum Qualifications: Proactive strategic planner with highly focused project management skills, analytical ability, good judgment and strong operational focus. Must be a well-organized and self-directed individual. Must relate to people at all organizational levels and possess excellent communication skills. Serves as a mentor, excellent facilitation and conflict resolution skills. Experience in leadership of teams or projects beyond a departmental level required. Proficient computer skills required.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range:

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

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