Storage SME

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Storage SME

Location(s): Chicago, IL
(Remote)

Position Summary
We are seeking an experienced Enterprise Storage Administrator to provide advanced administration and support for enterprise storage infrastructure. This role focuses on NetApp storage environments (FAS, ONTAP), multi-vendor storage platforms, and cross-platform system administration. The consultant will ensure high availability, performance optimization, and operational excellence while supporting ITIL-based service management processes.

Key Responsibilities
Storage & Infrastructure Management

• Administer and support NetApp FAS systems and NetApp ONTAP environments.
• Provide advanced support for NAS and SAN storage architectures, including provisioning, zoning, and performance optimization.
• Manage EMC storage platforms and interoperable storage environments.
• Perform capacity planning, replication, backup integration, and disaster recovery configuration.
• Utilize NetApp Active IQ Unified Manager (AIQUM) for proactive monitoring, performance analysis, alerting, and reporting.
• Troubleshoot complex storage issues and implement performance tuning improvements.

Identity & Authentication

• Configure and support authentication protocols including Kerberos and LDAP.
• Integrate infrastructure systems with enterprise directory services and access control frameworks.

IT Service Management

• Support ITIL-based Incident Management and Problem Management processes.
• Perform root cause analysis and implement permanent solutions to recurring issues.
• Utilize ServiceNow ITSM for incident tracking, workflow management, and reporting.
• Maintain accurate documentation for incidents, changes, and infrastructure configurations.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 5-7 years of enterprise infrastructure and storage administration experience.
• Strong hands-on experience with:
  • NetApp ONTAP
  • NetApp FAS
  • NetApp Active IQ Unified Manager (AIQUM)
  • SAN and NAS storage environments
  • Windows Server administration
  • Red Hat Enterprise Linux administration
  • EMC storage systems
  • Microsoft PowerShell scripting

Preferred Qualifications

• Experience with ServiceNow ITSM and ITIL service management practices.
• Knowledge of enterprise authentication technologies, including Kerberos and LDAP.
• One or more of the following certifications:
  • NetApp Certified Data Administrator (NCDA) or NetApp Certified Implementation Engineer (NCIE)
  • Microsoft Certification
  • Red Hat Certified Engineer (RHCE)

Required Skills

• Advanced storage administration and troubleshooting.
• Expertise in NetApp ONTAP and AIQUM monitoring and analytics.
• Strong understanding of SAN/NAS technologies.
• Experience managing complex enterprise storage environments.
• Excellent analytical, communication, and documentation skills.
• Ability to support mission-critical, high-availability infrastructure.

Work Environment

• Participation in an on-call rotation to support critical enterprise infrastructure.

Success Measures

• Maintain high storage and infrastructure availability.
• Reduce recurring incidents through effective problem management.
• Optimize storage capacity and performance using AIQUM insights.
• Deliver timely incident resolution and maintain comprehensive documentation.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.