Business Analyst I

Title: Business Analyst I

Location: Salt Lake City, UT 84104

Duration: 12 Months with possible extension

Position Background

This role supports utility integration and business applications, with a strong focus on processing payments, researching issues, supporting customers, and analyzing business processes. The position requires working closely with internal and external stakeholders while assisting with business analysis, testing, documentation, and payment-related activities.

Day to Day:

• Process miscellaneous customer payments by researching and applying payments to the appropriate WBS, GL codes, and work orders.
• Support payment processing through Oracle and JPMorgan Lockbox workflows.

• Process payments and refunds.
• Research issues, identify the correct source of information, and resolve inquiries.
• Answer approximately a dozen calls per day from internal and external customers.
• Gather and document business requirements.
• Act as a liaison between business users and technical teams.
• Participate in system enhancements, testing (System/UAT), implementation, and business readiness activities.
• Support user training, documentation, and communication.
• Perform business, critical, and data analysis to solve problems.
• Provide support during implementation, go-live, and hypercare.
• Apply payments using WBS codes, GL codes, and work orders.
• Perform data entry and prepare memos for various business groups.
• Support payment processing through Oracle and JPMorgan Lockbox systems.

• Strong customer service and communication skills.
• Excellent logical thinking, analytical, and critical thinking skills.
• Strong problem-solving ability.
• Business analysis experience.
• Microsoft Office (Word, Excel, and Outlook).
• Ability to research issues and identify the correct solutions.
• Strong stakeholder management and interpersonal skills.
• Ability to work independently and manage multiple priorities.

• Oracle experience (preferred).
• Accounting or finance experience/background.
• Accounting, Accounts Payable, banking, or other payment-processing experience is beneficial. Utility industry experience is not required, and candidates from other industries will be considered if they possess the required analytical, customer service, and payment-processing skills.
• General Oracle knowledge is beneficial.
• CBAP certification is an asset but not required.

• Looking for someone who can think critically and perform detailed analysis ("super sleuth" mindset).
• Strong research skills are essential-knowing where to find information and asking the right questions.
• Customer interactions include both internal and external customers.
• Oracle experience is one of the top preferences.
• Candidate should be comfortable handling payment-related inquiries and directing calls appropriately.
• Strong communication, customer service, logical thinking, and problem-solving skills are key to success.
• The role involves repetitive but detail-oriented work, requiring accuracy and consistency in payment processing.
• Candidates should be comfortable performing data entry while maintaining a high level of accuracy.
• The first month will focus on learning Oracle, payment workflows, and identifying the appropriate internal contacts for research and issue resolution.

• Bachelor's degree preferred; however, candidates without a degree but with at least 5 years of relevant experience will be considered.
• Related accounting degree is not required.
• Candidates willing to relocate to Salt Lake City at their own expense will be considered

• One in-office interview is expected.