Instructional Technology Consulting Manager (Team Lead)

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Instructional Technology Consulting Manager (Team Lead), Academic Technologies

Be You.

Duke Law School is seeking an Instructional Technology Consulting Manager (Team Lead) to join our Academic Technologies team. In this role, you will lead the technology professionals responsible for supporting the teaching, learning, and event experiences that define one of the nation's leading law schools. You'll combine leadership, audiovisual expertise, instructional technology knowledge, and innovation to ensure that classrooms, events, and digital content perform at the highest level.

From managing mission-critical classroom technology and video production initiatives to developing data-driven solutions with Microsoft 365 tools, you'll have a direct impact on the experience of faculty, staff, students, and visitors across Duke Law.

Minimum Qualifications

• Bachelor's degree in Video Arts, Computer Science, Information Technology, or a related field; or an equivalent combination of relevant education and experience.
• Five years of professional experience supporting audiovisual, instructional technology, or related technology services.
• Experience leading, supervising, mentoring, or managing technical teams.
• Strong troubleshooting and technical support skills across hardware, software, and integrated technology environments.
• Excellent communication, customer service, organizational, and collaboration skills.
• Preferred Qualifications
• Experience working in higher education or another academic environment.
• Experience with audiovisual infrastructure, classroom technologies, video production, and live event support.
• Familiarity with Microsoft Active Directory, Windows Group Policy, SCCM, Jamf Pro, or similar endpoint management tools.
• Experience with ServiceNow or other IT service management platforms.
• Knowledge of Linux-based operating systems and virtualized server environments.
• Industry certifications such as Biamp Tesira, Extron, Dante, Shure, or related AV technologies.

Other Requirements

• Ability to support occasional evening or special event activities as business needs require.
• Ability to work with sensitive and confidential information while maintaining appropriate security standards.
• This position is onsite. The work is performed on-site at Duke University School of Law.

Be Bold.

As the Instructional Technology Consulting Manager, you will:

• Lead and develop a team of classroom technologists responsible for instructional technology, audiovisual support, and customer service across the Law School.
• Oversee the planning, lifecycle management, support, and modernization of classroom and event technology systems, serving as a key liaison with Duke OIT and external AV integration partners.
• Design and implement technology solutions using Microsoft 365 tools, including Power Automate and Power BI, to improve operational efficiency, reporting, and technology planning.
• Direct video production and multimedia services, including lecture capture, live streaming, webcasts, conference support, event recording, and post-production activities.
• Partner with faculty, staff, students, Communications, and Academic Technologies leadership to deliver innovative technology solutions that enhance teaching, learning, and engagement.

Additional responsibilities include developing video production standards, maintaining media archives, managing equipment and repair activities, assisting with technology budgeting and planning, training staff, and providing regular operational updates to Academic Technologies leadership.

Choose Duke.

Duke Law School is part of Duke University, one of the world's leading institutions for education, research, and innovation. Our Academic Technologies team plays a critical role in supporting the technology experiences that enable exceptional teaching, learning, scholarship, and community engagement.

As a member of our team, you'll work with talented colleagues across the university while helping shape the future of instructional technology and audiovisual services at Duke Law. You'll have opportunities to lead impactful projects, collaborate with diverse stakeholders, and leverage emerging technologies in support of a mission-driven academic environment.

Learn more about Duke University's competitive benefits package, including health and wellness programs, retirement plans, professional development opportunities, and work-life resources.