Technical Services Manager

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Technical Services Manager
Summerville, SC

Interested to learn about Voith? Check out our video "Voith careers" on YouTube.

Reasons you'll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

Summary

In this position, the technical services manager will be responsible for all aspects of engineering and quality to produce monofilament yarn. Will manage, lead and coach the process engineering and quality teams to achieve local site and regional objectives and goals. Will need to manage multiple projects and allocate resources effectively, while aligning with the demands of the business and customer base. Will foster a cooperative relationship with other key stakeholders and meet financial goals and targets.

Responsibilities

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    • Motivate and lead direct reports, communicate targets, goals, and expectations to meet site strategy and financial goals
    • Provide technical recommendations and support, both to internaland external customers
    • Provide root cause analysis, in conjunction with the production management, to all external complaints and claims
    • Investigate problems and lead in facilitating recommendations for improvements to ensure highest level of quality of products
    • Evaluate workloads within departments to ensure appropriate facilitation of job tasks and workload to optimize efficiency
    • Manage and execute company IMS objectives
    • Develop and coach team to further digitization, lean manufacturing, and operational excellence
    • The requirements listed in this job profile are representative of the management's assignment of essential function, with knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
      
    
    
    
    
  
  
  
  

SUCCESS FACTORS (Knowledge, Skills and Abilities Required)

Manage and lead departments

• Knowledge of monofilament industry experience is highly preferred, but not required, in order to develop and guide team, increasing level of knowledge and ability throughout all direct reports
• Ability to manage multiple projects and problem solve effectively
• Excellent leadership and interpersonal skills, strong people person in order to develop and work with stakeholders at all levels inside the business and external customers
• Relies on experience and judgment to plan and accomplish multiple priorities simultaneously
• Provides timely and relevant updates to management when needed
• Applies time management techniques on a daily basis to accomplish tasks

Drive and execution

• Determined and passionate regarding field of responsibility
• Results orientated
• Willing to challenge status quo
• Use of data and facts to support decision making.
• Expect and challenges team to highest possible level of productivity and quality
• Conducts themselves in a professional manner at all times

Communication and problem solving

• Develops short term as well as long term action plans
• Collaborates with other technical resources as needed to gain required knowledge to resolve issues.
• Maintains an open minded perspective during problem solving exercises
• Inspects and investigates using analytical thought processes to solve problems
• Can function autonomously and as a team member as the situation requires

Facilitates and delegates tasks

• Communicates with factory personnel in a manner that is positive and reduces risk
• Demonstrates a good technical aptitude, makes good decisions and is willing to ask questions rather than make mistakes
• Understands proper delegations when needed to spread workload and make things happen

Qualifications

• A combination of at least 5 years of related experience in the following industries: Engineering, Manufacturing, Quality
• Proven leader with previous experience of leading teams
• Project Management
• Data analysis background with high proficiency in excel and experience working with databases.
• English Language Required
• Bachelor degree in Engineering related field
• Excellent oral and written communication skills, entrepreneurial skills, and interpersonal skills necessary to operate in a team environment.
• Lean Management, Six Sigma and/or Operational Excellence training preferred.

Physical Demands

Employees in this position are regularly required to sit, walk, stand and use hands to finger, handle or feel. They are occasionally required to stoop, kneel, crouch or crawl. Employees regularly talk and hear and must be able to lift 10 pounds. Rarely employees are required to lift up to 50 pounds. Safety glasses, hearing protection and other PPE are required in designated areas.

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Don't meet every single requirement but think you would be a good fit for our team? We encourage you to apply - your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.