Application Administrator I - Full Time Seasonal - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance is an international, nonprofit conservation organization with two front doors: the San Diego Zoo and the San Diego Zoo Safari Park. We integrate wildlife health and care, science, and education to develop sustainable conservation solutions.

HOW YOU WILL IMPACT OUR MISSION The Application Administrator I is responsible for daily operations, updates and documentation of the Gateway system in support of the organizations operations. This position reports to the Business Systems Supervisor.

WHAT YOU WILL DO

• Troubleshoot, maintain, configure, and document software/hardware related to the enterprise Ticketing infrastructure.
• Responsible for end to end testing, unit testing, development of test matrixes, facilitating UAT, tracking test results and driving issues to resolution.
• Act as liaison between staff and resources (both internal and external) to resolve problems and answer questions.
• Ensure proper documentation exists for software system and consistently drive to achieve a comprehensive overall team collaborative process.
• Assist in writing or providing custom reports and ad hoc data requests to internal customers as needed.
• Train and educate customers in optimizing the system within operational specific requirements.
• Update code and configurations in support of new or existing programs.
• Communicate proactively and distribute accurate deliverables to users within time constraints.

WHAT WE ARE LOOKING FOR

The ideal candidate brings strong customer service skills, foundational knowledge of PC and Apple hardware and software, and a genuine drive to solve problems. Experience with point-of-sale systems or formal IT training is a plus, but most importantly, we value curiosity, resourcefulness, and a problem-solving mindset.

JOB EXPERIENCE

• Must have at least one year of experience with application troubleshooting required.
• Must have at least one year of experience with database and technical support required.
• Experience with POS, CRM, Ticketing, Membership Client-Server and Cloud Applications is preferred.

EDUCATION AND CERTIFICATIONS

• High School Diploma Required.
• Bachelor's Degree in MIS, Computer Science or Equivalent preferred.

SKILLS AND KNOWLEDGE

• Ability to install, troubleshoot, and repair pc hardware peripherals and associated software.
• Knowledge of enterprise business application systems (Gateway Galaxy Ticketing highly desirable).
• Windows 10 Administration and basic TCP/IP Networking knowledge required.
• Able to use common business and IT applications (MS Excel, MS Word, MS SQL Server).
• Demonstrated ability to work on highly collaborative, diverse teams.
• Able to communicate effectively, orally and in writing.

SOME OF THE REWARDS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: San Diego, CA
• Position Type: Hourly Full-Time Non-Exempt Three-Month Seasonal Position
• Hourly Rate: $34.91

Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.

If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org. If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately.

At San Diego Zoo Wildlife Alliance, we celebrate our differences and foster a culture of belonging. Diversity strengthens our employees, enriches our guests' experiences, deepens our connection to our community, and supports the wildlife we serve.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time.

San Diego Zoo Wildlife Alliance is a drug free workplace.