Digital Press Service Engineer

We are searching for a Field Support Engineer of Digital Printing Presses. Are you interested in being a Press technician? Our client will train if someone has previous field support experience with repair on electronics OR experience as a press operator in the digital print industry. This is a great opportunity to learn new skills or take a next step!

Job Description

Service engineers are responsible for the maintenance and correction of digital printing presses. You will provide off-site corrective and preventive maintenance as well as other after-sales technical support solutions. Service engineers will engage with customers to provide information and procedures to address the inquiries, concerns and requests to their products and services.

Duties

Typical work duties of a service engineer include:

Responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to resolve solution to the problem that the customer demands; works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product; maintains product manuals; provides customers with regular reports and feedback on their service requests; develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference; makes recommendations to maintenance technicians; and offers feedback on product development, features and function.

Education and Training Requirements:

Minimum Vocational/Diploma/ Associate Degree (technical field) with 0-3 years of working experience, recently graduated or Degree holder with minimum 1-3 years relevant working experience.

Knowledge and Skills Requirements:

Excellent analytical and problem-solving skills must be possessed by all service engineers. After extensive training at our client facility, you will be familiar with all parts of the digital printing press product as well as familiarity with electrical or mechanical procedures. You must have excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.

Working Conditions:

Service engineers work outside of the company premises. Regular travel is frequent for service engineers, but this position will be dedicated to multiple customers through a metro area.

Must have a valid driver's license and insurance

Mileage and cell phone reimbursement available

At Advantage Technical, we offer Medical, Dental & Vision Insurance, Holidays and PTO, as well as an excellent 401k plan. Let us help you make that next great career decision!

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.