Practice Assistant II

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

• Minimum of a high school diploma or GED.
• A minimum of two years of applicable work experience is required.
• Some additional training in office systems or other post-high school education is preferred.
• Knowledge of performing medication prior authorizations, practice operations, and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system (answer and screen calls, put on hold), handle more complex calls, and give more detailed information.
• Ability to interpret information as appropriate, answer more complex questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
• Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
• May respond directly on behalf of manager/provider without direction or instruction.
• Ability to type and enter data effectively and at a more advanced level. -
• Intermediate level computer skills including the ability to use word processing, spreadsheet, database, and presentation applications.
• Intermediate understanding and use of medical terminology.
• Intermediate comprehension of billing and fiscal information.
• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

Responsibilities:

• Manages Epic in-basket messages and telephone calls, including setting up appointments and any tests for office and outpatient consultations.
• Confirm patient appointments, reschedule appointments, and ensure the provider's schedules are filled.
• Has a complete understanding of the appointment (EPIC). Must be able to schedule, cancel, bump, link, and reschedule appointments based on acuity, urgency, and evolving priority of patient and physician needs.
• Assumes responsibility for each telephone message, determining the nature and urgency of the call, relaying the message to physicians or designate, and following through quickly, efficiently, and appropriately.
• Positive interactions with patients are critical, as the individual in this position is not only representing the physicians but the department.
• Must maintain and manage patient medical records.
• Must review charts before patient appointments checking for test results or reports.
• Assumes responsibility for obtaining diagnostic reports such as laboratory and radiology results as well as operative notes.
• Follows up and obtains all missing and outstanding reports and assures timely disposition with full documentation.
• Handles medication refills and medication prior authorization for patients.
• Reviews various forms received, fills them, routes them to the right provider, and closes the loop on them.
• Requires the ability to work as a team member in the Division.
• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
• Provide cross-coverage as needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality. - Other duties, as assigned.

Department: BWH Neurology

Schedule: Monday - Friday | 8:30am-5pm| Onsite| Hybrid

Compensation: The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Pay Range

Grade