Operations Manager - HEART of Communities

ESSENTIAL RESPONSIBILITIES / DUTIES:

CWA& OutreachTeamOversight:Oversee day-to-dayoperationsof the Community Wellness Advocate and Outreach Team, providing daily guidance and hands on support,schedulingand timecard management, hiring, recruiting, and performance monitoring.(20%)

Clinical Integration:Coordinate with Nurse Practitioner and care team to ensure seamless patient transitions between medical care and community resources. (10%)

Program Logistics & Flow Management:Manage the physical and virtualprogramoperations,coordinatingandmaintainingtheclinic schedules,protocols,supplies, and staffing needed fordaily operations.(50%)

Workflow Implementation:Execute the operational protocols designed by the Program Director, ensuring they are practical and effective for the frontline staff. (10%)

Quality ImprovementMonitoring&Reporting:Utilizereporting tools tomonitordailyprogramactivity metricsand report out to the Program Directorsto ensure patient touchpoints,enrollment, and outreachtargets are consistently met.(10%)

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.The above is not intended torepresentan exhaustive list of accountable duties and responsibilitiesrequired).

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor's Degree of Arts or Science or equivalent work experience.Master's Degree in Healthcare Administration, Business Administration, or related fields strongly preferred.

Bachelor's Degree or equivalent plus 5-7 years of related experience Must have at least3yearsofprogressivemanagementor leadership experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED:

Community Health Certification (CHW)upon hirepreferredOR obtain certification within 1 year of hire

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Ability to work collaboratively inmedicalmatrix team, and the ability to adequatelyrepresentneedsof medical services, and work with multiplecare team providers.

• Comprehensive knowledge of clinical operationsand human resources policies and procedures.

• Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices andleadingby example.

• Able to prioritize and manage multiple projects simultaneously and produce expected results.

• Demonstrated knowledge of healthcare systems, community resources, community health programs, and the Community Health Worker (CHW) workforce, including the impact of language, culture, and socioeconomic factors on health outcomes.

• Demonstrated ability to develop, implement, and manage community-based programs, including experience with training, team building, community partnerships, advocacy, and cross-functional collaboration.

• Highly developed skills using personal computer tools including computerized healthcare informationsystem, word processing,spreadsheetsand presentation applications.

• Excellent oral and written communication skills.

• Demonstrated critical thinking,analyticaland problem-solving skills.

• Commitment to serving diverse, multicultural, and multilingual communities; bilingualproficiencyin Haitian Creole or Spanish is preferred.