Banquet Captain

About The Source Hotel
Nestled in Denver's vibrant RiNo Art District, The Source Hotel is a modern retreat that seamlessly blends industrial character with contemporary elegance. As part of a dynamic marketplace featuring artisanal dining, craft beverages, and curated retail, our hotel offers guests an immersive experience that celebrates creativity, culture, and community. With thoughtfully designed spaces and an atmosphere of inspired hospitality, The Source Hotel is more than a place to stay, it's a destination to discover.

We are looking for our next great team member to join us on our team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

Job Overview
We're looking for a Banquet Captain to join our dynamic team. Whether it's delivering exceptional guest experiences, supporting our world-class culinary and hospitality teams, or ensuring smooth daily operations, you'll be an essential part of what makes The Source Hotel a standout destination!

What You'll Do

• Review Banquet Event Orders (BEOs) prior to each event to ensure all event details, timing, setup, menu, service requirements, and special requests are understood and accurate.
• Coordinate with the Catering Sales Manager, Banquet Chef, and Restaurant Management regarding event details, timelines, staffing needs, menu execution, and any changes to the BEO.
• Oversee event setup to ensure rooms, tables, chairs, decor, food and beverage stations, and other event requirements are completed according to the BEO and property standards.
• Serve as the primary on-site contact for the client or group representative during the event and proactively address questions, requests, or service needs.
• Communicate BEO changes, client requests, timing adjustments, and other event updates to the appropriate departments and team members.
• Coordinate restaurant staff assigned to support events, including communicating service expectations, event timelines, assignments, and responsibilities.
• Work directly with the Banquet Chef to coordinate food service, timing, presentation, replenishment, and any special menu requirements.
• Work with Restaurant Management to ensure appropriate restaurant staffing is available to support events when additional service staff are needed.
• Actively participate in event service, including greeting guests, serving food and beverages, maintaining event spaces, and assisting with setup and breakdown as needed.
• Monitor the event throughout service to ensure proper timing, presentation, cleanliness, guest service, and adherence to the BEO.
• Proactively identify and resolve service issues during events, escalating concerns to the appropriate manager when necessary.
• Complete event breakdown and ensure all equipment, furniture, supplies, and event materials are returned to their designated locations.
• Inspect event and public areas following each function to ensure spaces are clean, organized, and properly reset.
• Ensure all event-related checks, documentation, and closing procedures are completed accurately and submitted according to property procedures.
• Maintain a professional presence throughout all events and ensure service standards and property expectations are consistently upheld.
• Comply with attendance, appearance, safety, and other property policies.
• Perform other job-related duties as assigned.

What We're Looking For

• Strong communication and organizational skills with the ability to coordinate effectively across multiple departments.
• Ability to read and interpret Banquet Event Orders and translate event details into clear direction for the service team.
• Ability to work effectively with the Catering Sales Manager, Banquet Chef, Restaurant Management, and restaurant service staff.
• Strong guest service skills with the ability to remain calm, professional, and solution-oriented in a fast-paced event environment.
• Ability to prioritize and manage multiple responsibilities while maintaining attention to detail.
• Self-starting personality with an even disposition and a strong sense of ownership.
• Ability to communicate effectively in English.
• Ability to meet property standards of appearance and professionalism.
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Ability and willingness to actively participate in setup, service, and breakdown of events.
• Must be willing to pitch in and assist coworkers and other departments as needed.
• Ability to work flexible hours, including evenings, weekends, and holidays based on event schedules.

Physical Demands

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.