Title Coordinator (Remote - US)

What You'll Do

• Organizes large commercial transactions in a fast paced production environment
• Establishes and monitors delivery timelines for large commercial multi-site transactions, proactively communicating risks, delays and escalations as needed
• Respondsto, and supports First American Title, NCS Offices with their Title Requests and queries in a timely and efficient manner through various channels including, email, phone and our customer service platform
• Act as a point of contact representing the Back Office production teams to our internal clients and partners
• Establish delivery timelines for large Commercial Multi Site Transactions.
• Act as a subject matter expert for back office title production relatingto multiple property transactions
• Draft new procedures, policies, and training materials as needed
• Direct and Instruct teams found in strategic global locations
• Ensure established procedures are followed, implementing new ones as needed
• Promote continuous improvement in efficiency initiatives to enhance production and reduce costs
• Work with Production Supervisor and Operations Manager to track KPI reports. Anticipatesandcorrectstrends which would compromise the achievement of our team's targets

What You'll Bring

• 2+ years experience/knowledge in the Real Estate Industry.
• 2+ years in a Customer Service role
• Demonstrates ability to independently prioritize competing demands, manage deadlines and communicate when support or escalation is needed
• Experience mentoring and training.
• Strong attention to detail
• Effective in a multi-disciplined and fast-paced team environment.
• Superior analytical and problem solving skills
• Must have a positive and helpful outlook towards high demanding customers.
• Excellent interpersonal and communication skills
• Proven ability to drive results
• Advanced proficiency and experience using Microsoft Office (Excel, Access, PowerPoint and Word)
• Exercises good judgment
• Salesforce Experience is a plus

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.