Procedural Service Technician I

The Procedural Service Technician acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. This position drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment (OR integration, light, tables, video technology, warming cabinets, System 1e) in a high stress healthcare environment. Also provide superior Customer service by pro-actively interacting and communicating with Customers on a daily basis, and utilizes technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience. Promotes STERIS growth through identifying and recommending products and services to Customers.

This is a safety sensitive position. This territory covers the greater San Francisco Bay Area and surrounding regions.

• You will learn and use proper operating room and hospital protocols while on-site. Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently.
• In a field service capacity at Customer hospitals, you will perform preventive and corrective maintenance required on STERIS Surgical product lines and related equipment in operating rooms. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.).
• Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required. Perform site visits for small projects and coordinate activities with project managers and/or installers.
• Utilize technology (smart phone, laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion.
• Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization.
• Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Cell phone provided
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

Required:

• High School Diploma or GED with a minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, HVAC, automotive, audio visual, IT)*
• Customer and team engagement experience.
• Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems).
• Effective written and verbal communication skills.
• Valid driver's license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
• Ability to work flexible hours, sometimes outside "normal business hours" and including over night travel (amount may vary based on district geography).
• Ability to establish effective home office (High Speed internet,, conducive working space, secure company owned equipment and info).

*Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.

Preferred:

• Some technical exposure to OR medical devices preferred.
• Technology integration experience preferred.