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Responsibilities include but are not limited to:
- Provide strategic leadership and oversight of the commercial loan servicing portfolio, ensuring operational excellence, regulatory compliance, risk management, and superior client service.
- Partner with executive and senior leadership to develop and execute business strategies, operational priorities, and growth initiatives that support organizational goals and scalable portfolio management.
- Lead, mentor, and develop managers and team members, fostering a high-performance culture focused on accountability, engagement, talent development, and succession planning.
- Establish, monitor, and analyze key performance indicators, operational metrics, and management reporting to drive performance, identify trends, and support data-driven decision-making.
- Collaborate with business, technology, and operations partners to implement process improvements, automation solutions, and system enhancements that increase efficiency, strengthen controls, and improve the customer experience.
- Ensure adherence to bank policies, regulatory requirements, and internal control standards while serving as the primary liaison for audits, regulatory examinations, compliance reviews, and remediation activities.
- Partner with Enterprise Risk Management, Compliance, and business stakeholders to identify, assess, and mitigate operational, regulatory, and reputational risks across the servicing organization.
- Oversee critical third-party vendor and service provider relationships, including contract administration, performance management, risk oversight, and continuous evaluation of service delivery.
- Direct collateral management and loan documentation functions, including file room operations and asset pledging activities, ensuring ongoing regulatory compliance and operational integrity.
- Lead strategic initiatives including portfolio acquisitions, mergers and acquisitions integrations, servicing conversions, and complex loan issue resolution in partnership with Credit, Commercial Relationship Management, and other key stakeholders.
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Valley National Bank
Sep 05, 2026