Regional Director of Operations

JOB SUMMARY:

The Regional Operations Director directly supervises and coordinates activities of multiple assigned practices and supports Practice Managers in managing day-to-day operations. Responsible for profit & loss and overall success of the assigned practices in the local market. This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health.

EDUCATION/CREDENTIALS/EXPERIENCE:

• Bachelor's degree in healthcare or related field, Master's degree preferred
• 5+ years of experience in healthcare operations management
• Multi-site management experience, required
  

JOB-RELATED SKILLS/COMPETENCIES:

• Understanding of all policies and procedures pertaining to dental/orthodontic operations, revenue cycle, marketing and any administrative functions.
• Excellent verbal and written communication skills.
• Exceptional customer service and communication skills.
• Excellent interpersonal and leadership skills.
• Ability to work with diverse groups of individuals.
• Excellent follow-up skills, interpersonal skills, strong analytical and problem solving abilities.
• Strong group presentation skills.
• Basic understanding of financial statements.
• Ability to travel to assigned dental/orthodontic offices.

MAJOR DUTIES AND RESPONSIBILITIES:

• Implements and ensures ongoing compliance with all operational policies, procedures, and training programs, in all assigned dental/orthodontic offices.
• Responsible for operational and financial performance of all assigned dental/orthodontic offices, as defined in the budgetary process.
• Responsible for high level oversight of all assigned facilities related projects, included but not limited to, office relocations, remodels, de novo set-up etc.
• Responsible for oversight of new affiliations within the assigned region.
• Reviews and analyzes operating statements on a monthly basis to ensure dental/orthodontic office objectives are met.
• Reviews dental/orthodontic offices operating systems and available operational reports to ensure ongoing process improvement.
  
• Provides support to Practice Managers and support staff for compliance with regulations, in accordance current company and/or other regulatory requirements.
• Monitors, evaluates and recommends changes to policies and procedures to enhance service.
• Supports Clinical Director to identify and resolve problems with service to customers.
• Assists Operations in preparing and maintaining annual budgets for assigned practices.
• Coordinates involvement of dental/orthodontic leadership teams in the budget process in conjunction with other market leadership team members.
• Monitors marketplace trends and gathers competitive information, in conjunction with marketing leadership.
• Facilitates the implementation of and ensures adherence to all corporate policies, procedures and initiatives.
• Assist the Practice Managers with the hiring, training and development of all support staff.
• Hires, trains and develops Practice Managers.
• Coordinates with the Practice Managers the staffing on a daily basis, based on budgetary, patient flow, employee illness and other relevant factors.
• Coordinates vendor selection in order to minimize the cost of out-sourced services.
• Assists with resolution of customer issues.
• Performs other duties as assigned.