Benefits Specialist

Provide benefits support and guidance to employees throughout their employment journey.

Be You.

Perform a variety of administrative and clerical duties involved in the delivery of employee benefits to University and Health System personnel.

The position requires the application of HR policies in the areas of HR, pay, and benefits and is responsible for providing customer service response to inquiries and escalated issues.

In addition, the Benefits Specialist will provide special project support (e.g. open enrollment) in coordination with the Benefits Administration & Communication Manager and will also provide support to the Human Resource Information Center (HRIC) data management team on complex benefits transactions as needed.

Work Arrangement - Hybrid

DEPARTMENTAL PREFERENCES

Benefits Administration experience preferred.

Disability and Life Insurance program administration experience preferred.

MINIMUM QUALIFICATIONS

Education - B.A. from an accredited institution preferably in Human Resource Management or a related field Practical and extensive experience will be considered in lieu of a degree.

Experience - 1-2 years of experience in employee benefits / HR Proficient in computer software and latest electronic office technology.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Be Bold.

Work Performed

• Act as a customer service consultant handling more complex issues requiring specialized benefits knowledge, escalating cases to a Benefits Analyst when appropriate.
• Assist employees in the completion of all necessary forms to enroll in or make changes to Duke benefit programs. Perform benefits administration activities to support 'core' transaction processing including, but not limited to health and welfare benefits enrollment, retirement, and educational benefits. Primarily supports voluntary benefits such as life and disability insurance and Kiel program. Secondarily supports our tuition programs.
• Identify communication and operational issues arising during day-to-day administration activities / contact with customers and propose solutions to the Human Resource Information Center (HRIC) Manager and the Benefits Administration and Communications Manager as appropriate.
• Assist with group presentations explaining details of specified benefit programs for new hire orientation along with other educational initiatives.
• Provide technical support and guidance to HRIC staff, sharing technical and legislative knowledge to ensure staff are up to date.
• Seek to continuously develop and improve levels of knowledge and expertise, coordinating with the Benefits Administration & Communication Manager for training as required.
• Make recommendations for process improvements to continuously improve efficiency and customer service.
• Provide support to Benefits Manager and Plan Managers for special projects, including open enrollment, annual benefit statement production, performing research and other tasks as needed.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Choose Duke.

Bring your customer service and benefits expertise to a role where you can positively impact employees every day. Apply today!