LMS Analyst I

Job Title: LMS Analyst I

Location: System Business Office

Department Name: IT&S Training

Req #: 0000266113

Status: Salaried

Shift: Day

Pay Range: $68,724.00 - $97,073.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The LMS Analyst I supports the day-to-day administration and operation of the Epic Learning Management System (LMS) across RWJBarnabas Health. This position assists learners and internal teams with LMS questions, troubleshooting, course and curriculum setup, account maintenance, and other activities that support enterprise learning and training.

Working closely with other LMS Analysts and Training Leadership, the LMS Analyst I helps maintain accurate LMS information, resolves basic technical issues, and ensures learners receive timely and effective support.

• Providing day-to-day support for learners using the Epic Learning Management System (LMS)
• Researching and troubleshooting basic LMS functionality, access, account, and learner issues
• Building and maintaining LMS courses, curricula, learner accounts, and related system components
• Managing and resolving LMS support tickets through ServiceNow
• Communicating LMS issues, updates, and resolutions with team members and customers
• Investigating problems, identifying potential causes, and escalating complex LMS issues when appropriate
• Partnering with senior LMS Analysts and Training Leadership to resolve more advanced issues
• Supporting LMS changes and updates while ensuring work is completed accurately and within established deadlines
• Maintaining accurate LMS information and following established processes and procedures
• Participating in training and professional development to strengthen LMS and technical knowledge

• You are interested in building your career in Learning Management Systems, healthcare IT, or application support
• You enjoy troubleshooting technical issues and helping users find solutions
• You are detail-oriented and enjoy working with systems, data, courses, and user accounts
• You are comfortable learning new technology and asking questions when additional support is needed
• You can manage multiple assignments and deadlines in a fast-paced environment
• You communicate effectively and enjoy collaborating with teammates and customers

• Associate's degree with 1+ years of related work experience
• Experience with Microsoft Office Suite, including Outlook, Teams, and Excel
• Strong problem-solving and troubleshooting skills
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple assignments and meet established deadlines
• Ability to work collaboratively while also taking ownership of assigned tasks

Preferred Qualifications:

• 1+ year of Learning Management System (LMS) experience
• Experience supporting or administering an LMS
• Experience with Epic Learning Management System
• Experience with ServiceNow or another IT service management/ticketing platform
• Experience troubleshooting learner accounts, courses, curricula, or other LMS functionality
• Healthcare, training, education, or IT application support experience

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

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