Pharmacy Technician Clinical Coordinator

Join our growing team in Elkridge! We're currently seeking aFull-Time Pharmacy Technician Clinical Coordinatorto join our team. This position offers a40-hour workweek on the day shift, providing an excellent opportunity to grow your career while making a meaningful impact in patient care.

General Summary of Position

The Clinical Coordinator supports various areas of clinical operations, including benefits investigation, prior authorization, copay and foundation assistance, new patient onboarding, medication delivery coordination, drug replacement services, and telephonic outreach for prescription refills. This role works collaboratively with patients, healthcare providers, pharmacies, and payors to identify and resolve barriers to medication access while promoting timely, efficient, and patient-centered care.

Primary Duties and Responsibilities

• Fosters strong relationships with healthcare providers including physicians, nurses, pharmacists and payors to facilitate efficient communication and coordination of care
• Proactively tracks patient refills coming due, proposes orders to providers, escalates clinical issues to a pharmacist as required, performs outreach to patients to ensure coordination of all aspects of medication management.
• Researches options for copay / foundation assistance, drug replacement services, and patient financial counseling; facilitates enrollment and / or connects patients to available resources
• Proactively tracks and (re)completes prior authorization and patient assistance enrollments that are due to expire
• Performs patient onboarding benefits investigation, order entry, and delivery coordination activities
• Ensures patients are equipped with resources (clinical/financial/educational) to maintain adherence to their medication action plan

Minimal Qualifications
Education

• High School Diploma or GED required

Experience

• 3-4 years Pharmacy Technician experience in a retail mail order or specialty pharmacy required
• 1-2 years Customer service or equivalent experience preferred

Licenses and Certifications

• MD Pharmacy Technician licensure or registration as required by the State of Maryland required upon hire
• National pharmacy technician license (PTCB or ExCPT) required upon hire