Manager Order Management

PRIMARY FUNCTION / POSITION OVERVIEW:
This position is responsible for overseeing the tasks of the EPCO Order Management Center. Manage team of inside sales reps, conduct training/development - Responsible for order intake and order processing for production and provide customer service for affiliate business units.

PRIMARY FUNCTION/POSITION REVIEW

* Full EPCO Order Management Center directly reports to this position
* Develop and maintain KPIs related to order intake, lead-time, on-time delivery, shipment volume, sales volume (bookings). Monthly & Periodic reporting.
* Onboarding of new hires, creating training materials, conduct training
* Conducts recurring 1:1 meetings with individual inside sales representatives.
* Keeps team up to date on product and code requirements
* Motivates team and ensures tasks are being completed and quotas are being met
* Provides daily direction and communication to employees so that customer requests are answered in a timely, efficient and knowledgeable manner.

Responsible for quick quote turnover time for the inside sales team
* Controls order backlog
* Drive strategic continuous improvement - develop team capabilities to self-sustain
* Act as first line of defense for production
* Actively prepares and participates in trade shows
* Works on own key accounts (quoting and project management)

EDUCATION, EXPERIENCE & OTHER SPECIAL REQUIREMENTS

Bachelor's Degree or or 10 years of experience in inside sales role and 3 years experience in junior lead roles.

Required industry knowledge, sales sxperience, and back office experience - parts and fixture industry.

5+ years of leadership and teamwork experience preferred.

10+ years of strong communication skills, elevator code knowledge, and industry knowledge.

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.