IT Service Desk Intern

MDU Resources is seeking an Intern to work on the IT Service Desk and, over a phased approach, learn to image devices and resolve hardware vulnerability tasks. The Intern will be paired with an Associate Endpoint Administrator as a mentor and will job shadow until able to perform assigned tasks without direct supervision, then continue to expand job responsibilities based on the mastery of assigned tasks. This position will assist with technical hardware and software service in the form of set-up, configuration, testing, installation, maintenance, operating systems and break/fix of physical/virtual endpoint and applications supported. The selected candidate will provide on-site, telephone, email, chat, and other methods of customer support for inquiries and problems and coordinate resolution efforts with other departments and staff while maintaining appropriate service records and documentation. All MDU Resources employees are responsible for placing safety as the #1 priority in their day-to-day work routine for themselves and others.

This position may be eligible for scholarship funding.

MINIMUM QUALIFICATIONS

• Undergraduate student currently pursuing a degree in Computer Science, Information Technology, or related field.

• This position is located on site in Bismarck, ND at the Corporate Campus.
• Must take all measures necessary to protect networks, devices, programs and data from cyber-attack, damage or unauthorized access.
• Must be legally authorized to work in the United States, no sponsorships considered.
• Subject to pre-employment drug testing and background checks.
• May be required to maintain a valid driver's license.

• Document incidents, resolutions, and time spent via ticketing system.
• Assist and provide Mobile Device support.
• Assist with printer maintenance and support.
• Assist within corporate image and deployment of image and applicable software.
• Assist with PC Setups, deployments, re-deployments.
• Administrative Tasks.
• Assist Help Desk with calls and chats.
• Performs other tasks and special projects as assigned.

The IT Service Desk Intern may get exposure to other Enterprise IT groups.

This internship is located onsite at our Bismarck Corporate Campus. Hours may vary from 16-20 hours per week depending on business need and college schedule. The opportunity to work up to 40 hours may be available during school breaks and summer months.