Spring 2027 Student Internship - Customer Experience Research and Strategy

Title:Spring 2027 Student Internship - Customer Experience Research and Strategy

Company: Tampa Electric Company

State and City: Florida- Tampa

Shift: 8 Hr. X 5 Days

Where Your Education Meets Opportunity

Are you a college student ready to gain real-world experience in your field of study? The TECO Energy Student Program is your opportunity to apply classroom knowledge in a professional setting, contribute to meaningful projects, and grow your career from day one.

We partner with accredited four-year colleges and universities to recruit motivated students who are eager to learn and make an impact. As a student with us, you'll take on challenging assignments that align with your academic background and our business needs-giving you a head start on your future.

Why Join Us?

• Hands-on experience in your area of study
• Meaningful, project-based work
• Professional development and mentorship
• A supportive, inclusive work environment

Start building your future with TECO Energy.

Position Summary/Details:

This position supports the Customer Experience Research and Strategy departments. This role will support qualitative and quantitative research studies to understand and measure customer satisfaction, identify customer behaviors and preferences, and develop raw data into actionable insights to improve customer experience and business strategy. Customer Experience Strategy involves developing and implementing strategic planning frameworks, mapping and analyzing customer journeys to enhance user experience, and designing Power BI dashboards to support data-driven decision-making. Additionally, this role requires collaboration with teams to improve both customer and employee experiences.

Key Responsibilities:

• General research tasks - i.e. assist with participant recruitment, data input, collecting data (qualitative and quantitative), etc.
• Qualtrics platform - develop survey questions, build survey instruments, create dashboards, analyze data, etc.
• General strategy tasks - assist with journey mapping initiatives, data input and monitoring, etc.
• Power BI and Power App - build dashboards, data visualizations, applications, etc.

Location: Midtown 3600 Midtown Dr. Tampa, FL. 33607

Working Conditions Mostly in a normal office environment

Preferred Availability: Part - Time (20-30 hours)

QUALIFICATIONS:

Education:

The successful applicant should be enrolled in an accredited university as a college undergraduate or a graduate level post-secondary educational program in a related discipline.

Co-Op Requirements:

To qualifyas a co-op student, enrollment in the university's co-op program (proof of enrollment required); if not eligible for co-op program (or program unavailable), the student will be considered an intern.

Required Degree:Bachelor level degree seeking student

Preferred/Related Discipline:

• Communications
• Social Sciences
• Psychology
• Marketing
• Public Health
• Statistics

Preferred Year in School: Junior or Senior

Knowledge, Skills, and Abilities:

• MS Office: Word, Excel, PowerPoint,
• Qualtrics (preferred)
• Statistical software (preferred)
• Power BI (preferred)

A pre-employment drug screening, as well as a background check (including employment, criminal and motor vehicle) will also be conducted as part of the pre-employment screening.