New

CIF Support Specialist

Valley National Bank
United States, New Jersey, Wayne
Sep 25, 2026
Responsibilities include but are not limited to: Update and maintain Customer Information Files via requests from all areas of the bank regarding address changes, name changes, privacy, etc. Provide support to other system users to ensure accurate updates to the Customer Information Files. Establish and maintain Banking by Phone Transfer Set-up and Christmas Club Automatic Transfer Set-up. Review and research of return mail to ensure redelivery and/or compliance with FACT Act monitoring. Assist customers with stop payment request. Prepare - upload daily file to generate Personal Online Banking security information reset letters. Assist with scanning of department work. Monitor and review of all maintenance performed utilizing computer reports. Process Overdraft Protection (ODP) Opt-in - Opt-out requests. Assist with loan research and generate installment loan payment histories.