Manager, Inpatient Clinical Documentation - Hybrid - 141645

UC San Diego Health's Information Services Manager for Clinical Documentation (ClinDoc)will oversee EHR workflows, device integration, and third-party applications as they relateto UC San Diego Health's inpatient, emergency, and Women and Infants departments. Thisrole will manage a team of Epic build analysts supporting Epic ASAP, Epic ClinDoc, EpicCase Management, and Epic Stork. The manager will work closely with operational leadership to design and develop solutions that improve inpatient workflows. This role will be responsible for leading the implementation, maintenance, support, and enhancement of new EHR tools. The manager will also lead and coordinate third-party application updates, maintenance, testing, and implementation. Candidates should have strong experience with Epic ASAP, ClinDoc, or Stork.

This role would oversee the design, building, testing, and implementation of clinical application systems. Provide and coordinate support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. Will provide customer service, troubleshooting, and maintenance.

Key Responsibilities:

• Supervises and coordinates daily operations and activities of clinical applications team.
• Evaluates quality and productivity of work with regard to optimal user experience and functionality of systems.
• Supervises implementation of clinical applications methods, systems, and processes, with responsibility for meeting project goals, objectives, and timelines within budgets.
• Selects, develops, and evaluates staff, or provides input to management to ensure efficient operations.
• Recommends salary actions, terminations, performance ratings, and other personnel matters.
• Supervises, monitors, documents, and reports on new program development, including systems analysis, planning, programming, testing, deployment, and coordination between client and vendor.
• Oversees the support system for end users, which includes training users in application workflows and procedures, development of user aids and tools, troubleshooting and resolving user problems, and coordinating outside service and support as needed.

• Nine (9) years of related experience, education/training, OR a Bachelor's degreein related area plus five (5) years of related experience/training. Related experience: EHR Analyst experience.

• Demonstrated ability to effectively lead and supervise a technical team and to manage the complex workflow and multiple priorities involved with clinical applications.

• Strong knowledge of clinical applications operations, including methods, concepts, policies, procedures, programming, development, deployment, testing, training, troubleshooting, operating systems, medical terminology, and clinical workflows and processes.

• Strong analytical and critical thinking skills, with the ability to quickly analyzeproblems, determine appropriate level of intervention, and develop and apply effective solutions.

• Demonstrated ability to work effectively with senior management on operational and policy issues, with the skills to gather data and prepare and present reports on department operations and performance.

• Advanced interpersonal skills, with the ability to collaborate productively with IT professionals, clinicians, customers, staff, and vendors to promote optimal functionality and integration of systems.

• Strong knowledge of human resources practices and policies, with the ability to train, monitor, evaluate, and document staff activities and performance and contribute to decision-making on personnel matters.

• Strong written and verbal communication skills, with the ability to convey complex technical information and instructions in a clear, concise, and specific manner to subordinate staff, management, and all end users of clinical applications.

• Advanced knowledge of clinical applications software development.

* Experience at UC San Diego (UCSD) is strongly preferred, as it reflects an understanding of institutional practices, systems, and expectations.

• Certified Epic ClinDoc.

• Certified Epic ASAP.

• Five (5) years or more of experience as an EHR analyst.

• Experience and proven success in effectively leading and/or supervising a technical team and managing the complex workflow and multiple priorities involved with clinical applications.

• Epic experience.

• EMR experience.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employmentphysical.