Human Resources - HR Customer Service Representative

Position Title: Human Resources - HR Customer Service Representative

Work Location: Tampa, FL

Assignment Duration: 6 Months

Work Schedule: 8-5

Work Arrangement: Hybrid (50% onsite; Monday-Thursday for training and then 2-3 days after training)

Position Summary:

This role provides front-line phone support and general administrative assistance to the team. The individual will serve as a contingent (non-employee) worker engaged through a staffing agency, supporting day-to-day call handling and office administration tasks.

Key Responsibilities:

• Respond to incoming phone calls in a professional and courteous manner.
• Ask probing questions to understand the nature of each call and enter accurate, detailed notes into a case in the case management system.
• Assign the case to the appropriate assignment group/vendor based on the issue.
• Answer routine, general questions using provided reference materials.
• Sort, scan, and distribute incoming physical and electronic mail.
• Assist with other clerical or administrative tasks as assigned by the team.
• Assist with case-related tasks such as verification of employment requests.

Qualification & Experience:

• High school diploma or equivalent required.
• Prior experience in an administrative, customer service, or front-desk role preferred.
• Strong verbal and written communication skills.
• Bilingual in Spanish and English preferred.
• Good organizational skills and attention to detail.
• Ability to handle routine information with discretion and professionalism.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and follow written procedures.

Working Conditions & Physical Demands (If Applicable):

Exposure to hazards or disagreeable conditions:

Travel required:

Physical Demands:

Additional Information (If Applicable):