Preventive Maintenance Clerk (Program Support Specialist)

ThePreventive Maintenance Clerk is the primary driver of CMMS (Nuvolo) administration and processes and is responsible for the below functions, utilizing external and team member resources where applicable and ensuring an overall efficient workflow.In this role, you will maintain the facility asset database which is foundational to the success of facility team in meeting contractual requirements. They will report to the Administrative Clerk and work jointly with the Project Manager (PM) and the Service Manager (SM). This position is covered by the CBA for Industrial, Technical and Professional Employees Union, OPEIU Local 4873.

• Maintain and update the facility asset database on a continuous basis with information provided by others. This will or may include asset properties, consumable and repair parts, warranty information and historical operating issues and repairs. Additional field data as may be required for program or contractual requirements, as they arise.

• Coordinate with the SM, Shift Leads, and operations team members to createweekly, monthly, and quarterly maintenance schedules and look-ahead.

• Implement preventative maintenance schedulesand closely track progress and updates to enableaccountabilityfor progress and productionviametrics and reporting.Proactivelyidentifyconcerns with production and collaborate with management and team members to implement correctivestrategies.

• Track and report on metrics for corrective maintenance.Usedata analysisskills, tools, and methods toanalyze data andidentifytrends, issues, and inefficiencies.

• Utilize Excel and other tools to export, analyze, and report CMMS information.

• Collaborate with Quality Control to highlight potential issuesidentifiedin the field, or issuesidentifiedvia data analysis.Workensures thatthe program is focused on proactive and preventative maintenance.

• Evaluate processes and make recommendations to management for improvements in workflows, policy, process,or organizational structure.

• Focus on closing process gaps to ensuretechnical issues in the field are completed ina timelyand efficient manner.Escalate key issuesor recommendations to management.

• Ensurethat'complexworkorders'transition tothe'above standard',IDIQ program ina timelyand efficient manner.

• Review work orders that are pending material.Ensure shift leads and technicians are accountable for updates.Meet with procurement team todiscussupdates, outstanding orders, duplicates, etc. Overallensure a smooth and efficient process for work orders requiring procurement.

• In coordination with management, proactivelyidentifykey priority issues for our client and providetimelyandaccurateupdates.

• Support meetings with the client-providing a status update on recent work orders, upcoming work, and priority issues.

• Become well versed inNuvolouse and administration. Initial and some ongoing training will be provided-however it is expected that the candidate will be comfortable learningnew technologyand can self-develop an intermediate skillset.

• Train technicians/Shift Leadson theNuvolosystem.

• Collect datafrom technicians, clients, andtenantsrelated to critical outages orincidents.Document findings andrecommendations andformatafter action reports for submission to the Client.

• Relaying Nuvolo performance, process, or technical concerns to QC Team and DPM.

General Admin

• Create, collect, and organize reports.Manage document naming, version, and history.

• Create meeting agendas, take meeting minutes,and distribute meeting documentation.

• Assistmanagement withmaintainingStaff Directory,Personnel Certificates/Licenses, etc.

• Various administrative duties (initialreport drafts, templates, etc.)-out of order signs, forms, prints etc.

Other Duties as Assigned

• Whennecessary,provide surge / back-up support tovarious other positions.Duties may include but not be limited to the following:

• FacilitiesHelpdesk / Service Calls.Answer customer callsand/or emailswith a high degree of professionalism and customer service.Document caller information and specifics of the reported issue.Enter the issue into Nuvoloand communicate with team membersto dispatchthe issue.

• Schedule service appointmentsfor technicians.Assistingwith scheduling hard to access areas for PMs or Repairs.

• High School Diploma/GED with 6+ years of experience
• Associate's Degree with 4+ years of experience
• Bachelor's Degree with 0+ years of experience
• Experience in professional writing, editing, and document production required.
• Excellent organizational skills and ability to work well under pressure; managing numerous interruptions.
• Accuracy and attention to detail.
• Ability to work independently and resolve practical problems.
• Must be an effective communicator with excellent written and oral communication skills.
• Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing.
• Must have strong multitasking skills.
• Must have strong computer skills in word processing, spreadsheets, databases, and interaction with customer portals and advanced knowledge of MS Office Suite.
• Experience authoring responses to statements of work, staffing plans, past performance sections, management plans, and executive summaries.
• Experience utilizing Nuvolo CMMS.
• Experience utilizing InfraLink CMMS.

Clearance Requirement: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain and maintain an HSPD-12 clearance required.

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.