Training Specialist - Microsoft 365 / Viva (Design & Delivery)

Training Specialist - Microsoft 365 / Viva (Design & Delivery)

Company: ExxonMobil

Role Title: Training Specialist - Microsoft 365 (M365) / Viva

Engagement Type: Contract (via Aquent)

Location: Hybrid (Onsite Tuesday, Wednesday, and Thursday)

Role Overview

We are transforming the way our global workforce connects, collaborates, and delivers results. We are seeking a dynamic Training Specialist - Microsoft 365 / Viva to join our team.

In this role, you will design and deliver scalable, high-impact training that empowers employees to adopt modern Microsoft 365 and Viva tools and work patterns. Operating within an integrated change model-alongside Change Management, Communications, and Business Enablement teams-you will work closely with external consulting partners (including EY), HR / Organizational Effectiveness leadership, and business stakeholders across the enterprise.

Key Responsibilities

• Design M365 & Viva Training Programs: Build structured 60-90 minute learning sessions focusing on core productivity and collaboration tools:
  
  
  
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    Microsoft Teams: Collaboration, channel structure, meetings, and chat best practices.

  • SharePoint: Sites, document libraries, and hub management.
  • OneDrive: Secure file storage, synchronization, and sharing.
  • Microsoft Viva: Viva Engage, Viva Learning, and Viva Insights.
  • Translate complex business scenarios into practical, daily work habits while leveraging and adapting existing Microsoft and partner assets.
  
  
  
  
• Deliver Large-Scale Virtual Training: Facilitate high-energy, interactive online training sessions for audiences ranging from small groups to thousands of participants using Microsoft Teams. Utilize interactive features-such as polls, live Q&A, and breakout rooms-to maximize engagement across varied audiences (end users, power users, champions, and executives).
• Create Impactful Learning Assets: Develop supporting materials including high-quality PowerPoint decks, quick reference guides (QRGs), job aids, how-to PDFs, and short scenario-based learning modules hosted on our M365 SharePoint learning hub.
• Integrate with Change & Communications: Align training rollouts with enterprise communication campaigns and business enablement toolkits. Serve as an feedback loop for adoption barriers, recurring FAQs, and targeted communications needs.
• Enable Business & Local Ownership: Assist individual business units in tailoring training scenarios to their specific operational workflows. Equip local champions and business leaders to reinforce modern working habits long after formal training concludes.
• Measure, Iterate, & Improve: Track attendance, engagement rates, and learner feedback. Continually refine content and delivery based on quantitative data and stakeholder feedback.

Required Qualifications & Experience

• Experience: 5+ years of dedicated experience in corporate learning & development, technical training, or user enablement, with a focused track record in enterprise software adoption.
• Technical Expertise: Hands-on experience designing and delivering structured training curricula specifically for the Microsoft 365 suite, including:
  
  
  
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    Core Tools (Required): Microsoft Teams, SharePoint, and OneDrive.

  • Viva Modules: Direct experience with Viva Engage, Viva Learning, or Viva Insights (or demonstrated ability to ramp up rapidly).
  
  
  
  
• Virtual Facilitation: Master-level capability in facilitating virtual training via Microsoft Teams, leveraging advanced features (live polls, Forms, Q&A, breakout rooms, and session recordings) to maintain high engagement.
• Content Creation: Advanced proficiency in Microsoft PowerPoint, SharePoint (for content publishing), and standard instructional asset development.
• Instructional Strategy: Proven ability to break down technical features into simple, behavior-based, "day-in-the-life" learning experiences.

Preferred Qualifications

• Prior experience supporting enterprise-wide technology rollouts or digital workplace transformations within major corporate environments.
• Experience collaborating with or working alongside EY or other top-tier consulting partners within an integrated change framework.
• Familiarity with formal change management frameworks (e.g., Prosci) and user adoption methodologies.
• Background in building, organizing, and maintaining SharePoint-based learning and knowledge hubs.