Patient Access Manager-Scheduling and Switchboard

At Cuyuna Regional Medical Center (CRMC), we're more than just a healthcare organization - we're a community dedicated to making a meaningful impact. For more than 60 years, we've been providing compassionate, high-quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence, innovation, and putting people first - both our patients and our employees. Whether you're on the front lines of patient care or supporting operations behind the scenes, you'll find a culture of collaboration, growth, and respect. If you're looking for a career where your work truly matters, we invite you to join us at CRMC and be part of something bigger.

As the Manager of Scheduling and Switchboard, you will help make it easier for patients to connect with the care they need while leading scheduling, outreach clinic reception, and contact center teams across our primary location and outreach clinics. Reporting to the Patient Access Director, you will build a supportive team environment through coaching, staff development, and collaboration with the Manager of Patient Registration on cross-training and shared staffing resources. The role offers a mix of hands-on leadership and problem-solving, from helping staff navigate busy call periods and resolving patient concerns to finding ways to improve scheduling and communication. You will work alongside clinic leaders, providers, Revenue Cycle, and Clinical IT to turn workflow challenges and performance insights into practical improvements for patients and staff. Through daily team engagement and periodic visits to outreach clinics, you will stay connected to the people doing the work and help shape a more coordinated, responsive patient access experience.

In Clinic Scheduling at CRMC, our team works behind the scenes to ensure that every patient is seen, every provider's time is maximized, and the clinic operates as seamlessly as possible. It's a role that requires attention to detail, and the flexibility to adjust in real-time, all while following established workflows to ensure accuracy and efficiency in clinic schedules. Whether it's a creating a visit to establish care, accommodating urgent appointment requests, or handling unexpected disruptions, we make sure that every schedule (and reschedule) is managed with precision. What makes Clinic Scheduling unique is our ability to adapt to changes while ensuring a positive and professional experience for every patient we assist. If you have the patience, persistence, and problem-solving skills to keep clinic schedules running, join us in Clinic Scheduling at CRMC.

• Excellent communicator with strong interpersonal skills
• Customer service focused and professional
• Detail-oriented with accurate data entry skills
• Resilient and adaptable multitasker
• Discreet with sensitive patient information
• Familiar with medical terminology and systems
• Resourceful with strong problem-solving ability

• High School Diploma or GED
• 5+ years of progressive experience in patient access, specifically focusing on scheduling, registration, admissions, or medical office environments
• Demonstrated leadership experience within healthcare administration with at least 2 years of supervisory experience
• Strong understanding of revenue cycle and clinic workflows
  
  
  
  • Equivalent combination of education and progressive healthcare leadership experience will be considered
  
  
  
  
• Proficiency with Electronic Health Records; Epic E.H.R. system experience preferred
• Queue & Call Flow Management experience
• Proficiency with Microsoft Office and standard business applications
• Experience with Third-party liability, insurance verification, pre-authorizations, and federal regulations like HIPAA
• Proficient in use of operational dashboards and reports to forecast call volume and adjust staffing schedules accordingly

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field

The pay range listed above is the estimated starting pay range for this role. Actual pay rate offered depends on many factors including each individual's experience level, preferred education/certifications, along with market conditions.

Cuyuna Regional Medical Center offers a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees. Eligible employees receive medical insurance, dental insurance, and vision insurance, health savings accounts, life insurance, and employer contributions to a 401(k) retirement plan. Additional benefits include paid time off, participation in 401(k) and 457(b) plans, educational assistance and reimbursement, an employee assistance program, work-life balance support, gym membership and other discounts, and employee recognition programs.

A full job description is provided when an interview is scheduled. If needed, you may request a copy earlier by emailing us at careers@cuyunamed.org. CRMC is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veteran). If you need an accommodation during the application process, please call 218-546-4415 or email careers@cuyunamed.org for assistance.